Office Manager

Eye Care Partners Career Opportunities•Chesterfield, MO

13d•Onsite

About The Position

The Office Manager is responsible for the overall sales, profitability, and day-to-day operations of a Clarkson Eyecare office. The role aims to deliver a world-class Total Patient Experience that supports patients’ medical needs while maximizing retail sales. Responsibilities include managing and developing the office team, maintaining relationships with associated doctors, overseeing merchandising and inventory, and ensuring the office meets company, safety, HIPAA, and OSHA standards. The manager exercises independent judgment to support revenue and EBITDA growth. A Licensed Office Manager must hold a State Optician’s License in states where required by the company. The position is full time at the Chesterfield, Missouri, 141 & Olive office. Offices are open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. The manager will not work all listed hours but must be available to work any shift within that range; some work earlier or later may be needed. The work is primarily in a standard office or clinical setting, with travel to other locations possibly required.

Requirements

Management experience is required.
A high school diploma or GED is required.
Must have a favorable background-check result as required by the state.
Must provide proof of identity and authorization to work in the United States.
Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Must have open availability to work any shift during office operating hours, Monday through Saturday; earlier or later work may occasionally be needed.
Must be able to lift, carry, push, and pull items weighing up to 25 pounds.
Strong fine motor skills and full use of hands are required.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus, is required.

Nice To Haves

Industry-related experience is beneficial.
ABO, NCLE, and/or LDO credentials could be preferred.
A State Optician’s License is required for a Licensed Office Manager in states where the company requires it.

Responsibilities

Direct and execute the overall sales and profitability of an office through effective delivery of the Total Patient Experience.
Develop and maintain good working relationships with the doctors associated with the office and serve as a liaison between doctors and the office team.
Recruit, select, train, coach, and develop team members, including coaching on KPI scorecard results.
Conduct performance reviews and compensation evaluations for the office team.
Use judgment and available tools to achieve revenue and EBITDA growth.
Motivate team members and communicate changes or news in a positive, supportive, and constructive manner.
Maintain the facility, equipment, parking lot, and grounds to company standards, and ensure compliance with safety rules, HIPAA, OSHA, hazardous-material handling, and waste-disposal requirements.
Monitor and enforce cash-handling policies and procedures, including petty cash requirements, and submit required financial documents accurately and on schedule.
Oversee day-to-day office operations, including team scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team training.