Office Coordinator

Planet Fitness • Boston, MA

3d • $26 - $30 • Hybrid

About The Position

The Office Coordinator creates a welcoming, organized, and professional workplace experience for team members, candidates, franchisees, vendors, and guests visiting Planet Fitness’s Boston Club Support Center. The role supports front desk operations, office readiness, meeting coordination, and shared-space management, and serves as a resource for day-to-day office needs. Working closely with the Office Manager, the coordinator helps ensure workplace services operate efficiently and that conference rooms, common areas, supplies, and guest experiences reflect the Planet Fitness culture and brand.

This is a full-time, in-person role at the Boston, Massachusetts office, Monday through Thursday, with optional work-from-home Fridays. The anticipated schedule is 8:30 a.m. to 5:00 p.m. Candidates must live within commuting distance; fully remote work is not available.

Requirements

• High school diploma required.
• At least 3 years of experience in office administration, reception, hospitality, workplace services, or customer service.
• Experience supporting front desk operations, visitor management, or workplace coordination activities.
• Strong customer-service mindset and excellent interpersonal and communication skills.
• Proficiency with Microsoft Office Suite and common workplace technologies.
• Strong organizational skills and the ability to manage multiple priorities and details.
• Positive, professional, and service-oriented approach to supporting team members and guests.
• Excellent attention to detail; efficient and organized, with the ability to establish priorities and objectives.
• Excellent presentation and communication skills, including the ability to communicate effectively across all levels of the organization.
• Ability to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally.
• A learning-oriented approach and natural curiosity for consistent growth.
• Comfort, ease, and flexibility working in a fast-paced, changing, deadline-driven environment.
• Cooperative team player with an upbeat, positive, can-do attitude.
• Must reside within commuting distance of the Boston office.
• Able to work in person at the Boston office Monday through Thursday; fully remote work is not available.

Nice To Haves

• Associate's or bachelor's degree preferred.
• Experience supporting meetings, events, office operations, or workplace services preferred.

Responsibilities

• Serve as the first point of contact for team members, candidates, franchisees, vendors, and visitors entering the Club Support Center.
• Welcome guests, manage visitor check-in, and support building access and security procedures.
• Coordinate candidate and visitor experiences, keep meeting schedules on track, and help ensure guests have a positive experience.
• Answer questions and direct visitors to appropriate contacts and meeting locations.
• Coordinate conference room scheduling, setup, catering, materials distribution, and post-meeting cleanup.
• Maintain conference rooms, common spaces, kitchens, break areas, and shared workplace resources.
• Keep supplies, beverages, snacks, and workplace essentials stocked and available.
• Support office event preparation and workplace activities as needed.
• Process incoming and outgoing mail, packages, and deliveries.
• Assist with supply inventory, office ordering, and workplace organization.
• Support calendar scheduling, administrative activities, and general office coordination.
• Assist with onboarding logistics, workspace setup, and office readiness for new team members.
• Support employee engagement events, wellness activities, and culture initiatives.
• Partner with the Office Manager to identify opportunities to improve office operations and the workplace experience.
• Maintain clean, welcoming, and organized office standards.
• Provide day-to-day support to team members and address workplace needs promptly and professionally.

Benefits

• Medical, dental, vision, life, and disability coverage for eligible employees.
• Supplemental accident, hospital, and critical illness coverage options.
• Generous time off program, including volunteer time.
• Childcare reimbursement.
• Paid parental leave.
• Pet care reimbursement.
• Tuition reimbursement.
• Free Black Card membership.
• Learning and development programs.
• Employee engagement activities.
• 401(k) plan with safe harbor employer matching.
• Employee stock purchase plan.
• Annual corporate bonus incentive program based on company financial and personal performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED