Office Coordinator

ODYSSEY BEHAVIORAL GROUP•Innsbrook, VA

22d•$21 - $30•Onsite

About The Position

The Office Coordinator provides customer service and operational support for a specialized mental health treatment center offering intensive outpatient and partial hospitalization programs. The role manages client relationships and payments, medical records and quality assurance, facility needs, and on-site admissions support. It works closely with local team members and colleagues across the organization, and maintains professional relationships with clients and families, referral partners, and vendors.

Requirements

High school degree or equivalent through a combination of education and experience.
At least two years of administrative experience in a behavioral health setting.
Knowledge of behavioral health terminology.
Experience with Salesforce CRM or other client relationship management software.
Valid driver's license and acceptable driving record.
Clearance of a TB test and any other mandatory state or federal requirements.
Current CPR and First Aid certification.
Knowledge of and adherence to confidentiality standards, including HIPAA.
High level of customer service and attention to detail.
Excellent verbal and written communication skills.
Proficiency with technology and Microsoft Office Suite, including Excel.
Alignment with the company mission, core values, and treatment philosophy.
Ability to move 25 pounds.
Ability to communicate with peers, the general public, clients, and/or vendors; move throughout the building; and sit or remain stationary for extended periods. Duties may require talking, hearing, sitting, standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, tasting, or smelling.

Nice To Haves

Bachelor's degree preferred.
Experience working with physicians and therapists strongly preferred.

Responsibilities

Greet clients and guests warmly and help keep the facility welcoming, tidy, and well maintained.
Manage client payment collections and use Regions OnePass to make deposits.
Handle medical records confidentially in accordance with clinical needs and documentation requirements.
Coordinate with the Admissions Coordinator and/or Executive Director for admissions.
Support admissions, create client medical records, and provide new-client orientation.
Track and maintain reports accurately and on time.
Complete required safety inspections and other licensure-related tasks within regulatory guidelines.
Maintain phone-system and IT-equipment needs with help from help desk staff.
Check in clients; order meals and supplies; upload receipts; complete admission paperwork; accept deliveries; and provide client supervision as needed.
Provide backup support to admissions coordinators for facility inquiries and general administrative support as needed.
Attend required trainings within assigned time frames and follow company and facility policies, procedures, rules, and regulations.
Maintain reliable attendance, notify the supervisor of absences, and contribute positively as a team player.
Perform other requested activities and appropriate operational responsibilities.