Office Coordinator

ZOECKLEIN LAW PA • Brandon, FL

10d

About The Position

Zoecklein Law P.A. is a Florida-based law firm focused on probate, estate planning, Medicaid planning, and trust and estate litigation. The firm describes itself as client-centered and growth-oriented, committed to delivering high-level legal services with professionalism, accountability, and clear communication. Its team emphasizes ownership and collaboration and is continuing to expand across Florida.

The Office Coordinator oversees daily office needs and supervises the intake team. This hands-on role combines team leadership, answering calls, completing intakes, and providing a professional, welcoming client experience. Prior law firm experience is required.

Requirements

• Prior law firm experience.
• Supervisory or team leadership experience.
• Strong customer service, communication, and telephone skills.
• Excellent organization, sound judgment, and consistent follow-through.
• Ability to manage competing priorities and hold employees accountable professionally.
• Prior conversion experience.
• Proficiency with Microsoft Office, CRM platforms, and legal practice management systems.
• Ability to handle confidential information with discretion.

Nice To Haves

• PracticePanther experience.
• Pipedrive experience.

Responsibilities

• Coordinate daily office operations, administrative needs, and front desk coverage.
• Supervise and train the intake team, monitor performance, and ensure timely follow-up.
• Answer calls, complete intakes, schedule consultations, and follow up on pending retainers.
• Deliver exceptional customer service and resolve or escalate client concerns.
• Lead team meetings, communicate priorities, and hold staff accountable for follow-through.
• Maintain accurate CRM records and coordinate client handoffs with attorneys and staff.
• Support billing by answering basic invoice questions, sending payment reminders, and routing billing concerns.
• Keep leadership informed of team performance and operational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed