Office Coordinator
About The Position
The Office Coordinator provides customer service and day-to-day operational support for a specialized mental health treatment center offering intensive outpatient and partial hospitalization programming. The position supports client relationships, payment collections, confidential medical records management and quality assurance, facility upkeep, and on-site admissions. The role works closely with local team members and organizational peers, and maintains professional relationships with clients and families, referral partners, and vendors. It also provides general administrative support and backup assistance for admissions inquiries.
Requirements
- High school degree or equivalent through combined education and experience.
- At least two years of administrative experience in a behavioral health setting.
- Knowledge of behavioral health terminology.
- Experience with Salesforce CRM or other client relationship management software.
- Valid driver's license and acceptable driving record.
- Clearance of a TB test and any other mandatory state or federal requirements.
- Current CPR and First Aid certification.
- Knowledge of and adherence to confidentiality standards, including HIPAA.
- Strong customer service and attention to detail.
- Excellent verbal and written communication skills.
- Technology proficiency, including proficiency with Microsoft Office Suite and Excel.
- Ability to move 25 pounds and perform the physical activities described for the role.
Nice To Haves
- Bachelor’s degree.
- Experience working with physicians and therapists.
Responsibilities
- Greet clients and guests warmly and ensure the facility is welcoming, tidy, and well maintained.
- Manage client payment collections and make deposits using Regions OnePass.
- Conduct medical-record activities confidentially and in accordance with clinical and documentation requirements.
- Coordinate with the Admissions Coordinator and/or Executive Director for admissions.
- Assist with admissions, create client medical records, and provide new-client orientation.
- Track and maintain reports accurately and on time.
- Ensure required safety inspections and licensure-related tasks are completed within regulatory guidelines.
- Maintain the phone system and IT equipment with support from help desk staff.
- Check in clients, order meals and supplies, upload receipts, complete admission paperwork, accept deliveries, and provide client supervision as needed.
- Provide backup support to admissions coordinators for facility inquiries and provide general administrative support.
- Attend required trainings, follow company and facility policies, and maintain reliable attendance and a positive, collaborative attitude.
- Perform other activities and operational responsibilities as requested or necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
