Office Coordinator

Lifepoint Health • Mckinney, TX

2d

About The Position

The Office Coordinator supports department needs with a focus on clinical, operational, and administrative excellence at Collin Springs, a behavioral health hospital. The role coordinates program schedules, patient and group assignments, clinical documentation and compliance, staffing, appointments, payer-related processes, and information and reporting. It also provides customer service to patients, families, referral sources, and other stakeholders, and supports outpatient functions as needed.

Requirements

• CPR certification required or must be obtained within 30 days of hire.
• De-escalation certification required or must be obtained within 30 days of hire.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Maintain supplies of therapeutic tools, including worksheets, videos, and games, for clinician use.
• Maintain the programming schedule according to therapist dictation.
• Support charge reconciliation and enter information as required.
• Support patient group assignments and coordination efforts.
• Provide customer service to patients, families, referral sources, and stakeholders.
• Support vital and UDS capture as needed.
• Complete DCAR reporting accurately and on time.
• Organize and file paperwork.
• Maintain staff schedules and ensure program staffing.
• Monitor and record attendance, including tardiness and absences.
• Communicate with the treatment team to ensure chart compliance.
• Coordinate completion of physician follow-ups from CPE.
• Manage family session schedules as required by the program.
• Work with the business office and utilization review department to support payment for services.
• Perform pre-certifications and concurrent reviews.
• Develop relationships with payer sources.
• Coordinate with the utilization review department to ensure service coverage for patients.
• Maintain positive working relationships with referral sources, community agencies, and organizations.
• Maintain program and patient information and data; create reports and census information and assist the Business Office with reporting.
• Schedule CPEs, nursing assessments, H&P, and psychosocial assessments with the appropriate clinician and within required timeframes.
• Schedule or complete UDS collections, including random screenings.
• Ensure applicable patient orders are obtained before services begin.
• Participate in therapists’ discharge-planning needs.
• As directed, create appointments, initiate follow-up care, and coordinate with organizations.
• Cross-train and support outpatient functions, including PCA, transportation, and financial counseling.
• Conduct appointment reminder calls.
• Collect copays and deductibles as applicable.
• Manage organizational tools for efficient operations, including bed boards and group room assignments, treatment team schedules, and flash reports.
• Perform other responsibilities and duties assigned by leadership.

Benefits

• Medical, dental, and vision coverage, with medical plans starting at $10 per pay period.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability insurance.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED