Office Coordinator

Lynn Community Health Center•Lynn, MA

18d•$17 - $27•Onsite

About The Position

The School Based Health Center (SBHC) Office Coordinator supports the routine daily activities and functions of the center, assisting behavioral health clinicians and medical providers with coordinating students’ medical and mental health care. The role schedules appointments for medical, behavioral health, and psychopharmacology providers; organizes patient records and data collection systems; manages registration and parental consent forms; updates demographic and insurance information at patient visits; and completes referrals. The coordinator also maintains the flow of students in and out of the SBHC. The position involves welcoming and assisting students and families, coordinating communications among the health center, schools, students, parents, and staff, and supporting medical and behavioral health providers with follow-up. Duties include managing clinic records, phones, mail, supplies, reports, and forms; transporting laboratory samples and other items between the SBHC and LCHC; and attending required training. The listed schedule is 7:30 a.m.–3:30 p.m.

Requirements

History of satisfactory attendance and a positive work attitude.
Experience with adolescents or children, particularly the age group served by the school where the employee works.
Computer and typing skills, including experience with Microsoft Word, Outlook, Excel, and PowerPoint.
Ability to work in a fast-paced environment requiring frequent multitasking and flexibility.
Effective communication skills with professionals across multiple disciplines, students, and parents.
Excellent organizational and social skills.
Ability to work independently and be self-motivated, detail-oriented, and assertive when necessary.
Up-to-date immunizations and annual TB testing are required.
CORI inquiry results must be acceptable under health center standards.
Must have personal transportation for transporting laboratory specimens, vaccinations, mail, and/or supplies to and from the SBHC and LCHC.

Nice To Haves

Experience in a health care and/or mental health setting.
Familiarity with medical records and medical terminology.
Knowledge of third-party billing and insurance reimbursement.
Hepatitis B vaccination and annual flu immunization are strongly recommended.
Health center certification to provide language interpretation, when applicable.

Responsibilities

Coordinate daily activities and functions of the Integrated SBHC, including behavioral health and medical tasks.
Organize and maintain patient registration forms, encounter forms, provider notes, files, and other record-keeping and data-collection systems.
Schedule student appointments for medical and behavioral health services, including appointments with psychopharmacology providers.
Answer phones and support communication among LCHC, school students and staff, nurses, parents, and SBHC staff.
Monitor student flow and maintain order in the SBHC to support efficient care.
Order and stock office supplies; assist with clinic or behavioral health supplies when requested by providers.
Report pertinent patient observations to the appropriate provider.
Maintain patient confidentiality in accordance with LCHC policy and protect confidential electronic information.
Attend relevant or required DPH and other trainings, as well as mandatory monthly training meetings or meetings requested by the PASS Manager.
Perform word processing and data entry; prepare reports for DPH, LCHC, and the SBHC; update and prepare forms and notices.
Briefly ask students about their chief complaint or reason for visit and relay the information to a behavioral health provider or nurse practitioner; notify a provider or refer to the school nurse when urgent assessment may be needed.
Assist providers with follow-up concerning missed appointments, repeat lab tests, referrals, insurance information, notes to teachers, appointment reminders, and other assigned duties.
Build students’ confidence and trust in services available at the SBHC and LCHC; treat patients in a welcoming and professional manner and contribute positively to the team.
Transport laboratory samples, mail, vaccinations, supplies, and other items between the SBHC and LCHC as needed.
Refer students without insurance to LCHC enrollment coordinators or the school nurse.
Provide interpreter services when certified by the health center, subject to the described time and scheduling limits.
Assist and provide coverage for Office Coordinators at other sites when assigned, including cross-training and remote or onsite coverage arrangements.
Register patients using EPIC or another electronic system in use.
Process address changes and demographic information before each patient encounter.
Complete behavioral health referrals and related communications.
Identify and update patient insurance coverage information at each medical and behavioral health encounter.
Follow behavioral health protocols for notifying staff about and processing new intakes or changes to patient demographics or insurance.
Assist patients with confidential care paperwork and process confidential care applications according to LCHC policy.
Maintain appropriate professional attire, attendance, attitude, and behavior; support teammates and assist with new employee orientation and mentoring when requested.