Office Coordinator

GME Supply Family of Brands•Des Moines, IA

About The Position

The Office Coordinator supports day-to-day operations across the retail showroom and back office. The role serves as a primary point of contact for customers at the retail counter while providing administrative, clerical, and order-processing support. Responsibilities include managing cash and POS transactions, tracking orders, maintaining records, and coordinating office logistics.

Requirements

Welcoming communication style for greeting visitors and resolving counter inquiries.
Experience processing sales, handling returns, and accurately balancing a cash drawer.
High attention to detail with data entry, invoicing, recordkeeping, and managing office supplies.
Ability to balance walk-in customer traffic while completing back-office paperwork.
Professional telephone etiquette for answering calls, routing inquiries, and taking clear messages.
Working knowledge of POS systems, order lookup software, and Microsoft Office or Google Workspace.
Ability to communicate smoothly with warehouse staff to verify stock and coordinate customer pickups.

Responsibilities

Greet walk-in customers and help them find products or place orders.
Process sales, returns, and payments using the POS system; handle cash and balance the drawer.
Answer product, pricing, and availability questions, and route technical questions to the appropriate person.
Look up orders, check stock, and coordinate customer pickups with the warehouse.
Keep the counter and showroom area clean, stocked, and organized.
Answer and direct phone calls, take messages, and respond to general inquiries.
Enter orders, invoices, and customer records accurately in company systems.
File, scan, and maintain paper and digital records.
Order and track office supplies; receive and sort incoming mail and deliveries.
Support the team with scheduling, visitor check-in, and other tasks as assigned.