Office Coordinator

Southern Air Heating Cooling & Plumbing • Monroe, LA

3d • $17 - $20 • Onsite

About The Position

Southern Air of Monroe is seeking a reliable, organized, and people-focused Office Coordinator to support customers, technicians, and leadership and help keep office operations organized and efficient. The role is based in person in Monroe, Louisiana. The company describes itself as family-owned and operated, with a small-business feel and the growth and stability of a larger business.

The position offers pay of $17–$20 per hour based on experience. The posting also lists a general pay range of $15–$20 per hour. Employees are offered medical, prescription, dental, and vision insurance, disability and term life insurance, a matching 401(k), paid holidays, paid time off, and ongoing training and professional development. Growth and advancement opportunities are also available.

Requirements

• 1–5 years of experience in office administration, customer support, or call center roles.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office, including Word, Outlook, and Excel.
• A positive attitude and team-first mindset.
• A valid driver’s license and clean driving record.
• Must be able to reliably commute to Monroe, Louisiana, or plan to relocate before starting.

Nice To Haves

• Experience with ServiceTitan; training is available.

Responsibilities

• Answer and manage incoming customer calls professionally and in a friendly manner.
• Schedule customer appointments, estimates, and technician calls.
• Coordinate daily technician schedules to support efficiency and coverage.
• Maintain accurate customer records, service notes, and documentation.
• Assist with renewing and managing maintenance agreements.
• Contact customers to confirm appointments and follow up on service.
• Provide high-level customer service and help resolve concerns professionally.
• Support office operations and administrative tasks as needed.
• Use internal systems and software, including ServiceTitan when applicable, to track activity.

Benefits

• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Term life insurance
• Matching 401(k)
• Paid holidays
• Paid time off (PTO)
• Ongoing training and professional development
• Growth and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed