Office Coordinator

Alverno College•Milwaukee, WI

23d

About The Position

The Office Coordinator manages student-facing operations within Alverno College’s integrated Financial Aid and Student Accounts office. The role includes hiring, training, and supervising student employees, providing administrative and technical support, and delivering customer service to help ensure a seamless student experience. The coordinator assists current and prospective students, parents, faculty, staff, and others with Financial Aid and Student Accounts inquiries through the front desk, telephone, and email. The position supports student account activity, including tuition payments and payment plans, and accepts departmental deposits. It also coordinates financial aid documentation collection and routing, FAFSA communications, award-letter notifications, and student follow-up through Colleague’s Communication Management module. Additional duties include maintaining office records, forms, publications, calendars, phone systems, procedures, and supplies; supporting positive relationships across campus; and contributing to a clean, orderly, student-centered office. The work takes place in a general office environment with activity peaks and frequent interruptions, and includes bending and lifting associated with filing and storage.

Requirements

Bachelor’s degree strongly preferred.
Financial Aid or Student Accounts experience is helpful but not required.
Basic math skills and demonstrated accuracy with figures.
Superior customer service skills in a student-centered environment.
Ability to support and work with a diverse student population, their families, and community partners.
Strong interpersonal skills and ability to communicate and work effectively in teams and small groups.
Flexibility and adaptability in a changing business environment, including the ability to prioritize and multitask.
Ability to work with and maintain confidential material.
Experience and comfort with computer technology, including databases and application software.
Credit and background check required.

Nice To Haves

Bilingual in Spanish and English.
Prior supervisory experience.
Bachelor’s degree.

Responsibilities

Hire, train, mentor, supervise, and schedule student employees to maintain reception desk coverage.
Provide customer service to students, parents, faculty, staff, and others at the front desk and by telephone regarding Financial Aid and Student Accounts.
Manage Financial Aid and Student Accounts email inboxes and respond accurately and promptly.
Maintain student accounts, including tuition payments and payment plans.
Accept and deposit daily funds received from College departments through the service counter and mail, as assigned.
Respond to calls, emails, and inquiries regarding student account balances, payment plans, and related matters.
Review financial aid documents for required documentation and signatures, record their receipt in Colleague, and route them for processing.
Support FAFSA completion and communicate annual FAFSA priority dates to students.
Contact students by phone, text, and email about documentation needed for enrollment; process follow-up communications through Colleague’s Communication Management module.
Process financial aid award letters and email award notifications through Colleague’s Communication Management module.
Use software such as Word and Excel to merge, analyze, and prepare financial aid information.
Create student documents and folders; maintain and stock financial aid forms and publications.
Maintain staff calendars and appointments, the reception-area phone system, and the Financial Aid Office Policies and Procedures manual.
Track and order Financial Aid Office supplies.
Maintain proactive and positive relationships with administrative and academic support departments.
Help maintain a student-centered and student-friendly office.
Participate in department meetings, committees, and College functions when appropriate.
Follow safety procedures and maintain clean and orderly work areas.
Perform other tasks as needed to support the College’s mission or as requested by the Financial Aid and Student Accounts Director or Assistant Director.