Office Coordinator

Lifepoint Health•West Chester Township, OH

About The Position

The Office Coordinator supports departmental needs with a focus on clinical, operational, and administrative excellence. The role provides coordination and clerical support for outpatient programming, patient care, scheduling, reporting, billing-related processes, and communication with patients, families, staff, payers, referral sources, and community organizations. The position reports to the Outpatient Clinical Director. Previous experience on an inpatient unit is preferred, and experience with clerical duties is required. A high school diploma or GED is preferred. CPR and De-escalation certifications are required or must be obtained within 30 days of hire.

Requirements

Experience with clerical duties.
CPR certification required or to be obtained within 30 days of hire.
De-escalation certification required or to be obtained within 30 days of hire.

Nice To Haves

Previous experience on an inpatient unit.
High school diploma or GED.

Responsibilities

Maintain supplies of therapeutic tools, including worksheets, videos, and games, for clinician use.
Maintain the programming schedule based on therapist dictation.
Support charge reconciliation and data entry as required.
Support patient group assignments and coordination efforts.
Provide customer service to patients, families, referral sources, and stakeholders.
Support vital-sign and UDS capture as needed.
Complete DCAR reporting accurately and on time.
Organize and file paperwork.
Maintain staff schedules and ensure program staffing.
Monitor and record attendance, including tardiness and absences.
Communicate with the treatment team to support chart compliance.
Coordinate completion of physician follow-ups from CPE.
Manage family session schedules as required by the program.
Work with the business office and utilization review department to support payment for services.
Perform pre-certifications and concurrent reviews.
Develop relationships with payer sources.
Coordinate with the utilization review department to ensure service coverage for patients.
Maintain positive working relationships with referral sources, community agencies, and organizations.
Maintain program and patient information and data; create reports and census information; and assist the Business Office with reporting.
Schedule CPEs, nursing assessments, H&P, and psychosocial assessments with the appropriate clinician and within required timeframes.
Schedule or complete UDS collections, including random screenings.
Ensure applicable orders are obtained for patients before services begin.
Participate in therapists’ discharge-planning needs.
Create appointments as directed, initiate follow-up care processes, and coordinate with organizations.
Cross-train and provide support in outpatient functions, including PCA, transportation, and financial counseling.
Conduct appointment reminder calls.
Collect copays and deductibles as applicable.
Manage organizational tools for efficient operations, including bed boards and group-room assignments, treatment-team schedules, and flash reports.
Perform other responsibilities and duties assigned by leadership.