Office Coordinator

Senior Helpers of Silver Spring • Silver Spring, MD

2d

About The Position

Senior Helpers of Silver Spring is seeking a dependable, organized Office Coordinator to support the daily administrative operations of its growing home care office. The role helps keep the office running smoothly by managing incoming inquiries, maintaining accurate records, supporting client intake, coordinating caregiver onboarding paperwork, and assisting with payroll preparation. The ideal candidate is detail-oriented, comfortable managing multiple priorities, and communicates warmly and professionally with clients, families, caregivers, and team members.

The position is suited to a proactive team player who enjoys creating order, helping others, and supporting a growing office. The successful candidate takes initiative, notices details that need attention, and follows tasks through to completion.

Requirements

• Experience in office administration, customer service, healthcare administration, or a related field is preferred.
• Strong organizational skills, attention to detail, and reliable follow-through.
• Clear, friendly, and professional communication skills, both by phone and in writing.
• Ability to manage multiple tasks, prioritize work, and work independently in a small-office environment.
• Comfort using Microsoft 365 and electronic recordkeeping or scheduling systems.
• Ability to handle confidential information with discretion and professionalism.

Nice To Haves

• WellSky experience.
• Bilingual in Spanish and English.

Responsibilities

• Answer calls, emails, and office inquiries professionally and warmly.
• Record leads accurately, follow up promptly, and help turn prospects into clients.
• Schedule client assessments and share details with the team.
• Track paperwork, service agreements, payments, and deposits to ensure everything is complete before services begin.
• Maintain accurate and confidential client, caregiver, and personnel files.
• Coordinate caregiver onboarding and orientation, and track credentials and expiration dates.
• Review timecards, mileage, and reimbursements before payroll deadlines, and flag discrepancies.
• Manage office calendars, supplies, vendors, and trackers.
• Update the Care Coordinator and management on start dates, paperwork status, and other administrative matters.
• Support management with reports, documentation, and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed