Office Coordinator

Spectrum Health Systems • Framingham, MA

21d • $21 - $21 • Onsite

About The Position

The Clinical Office Coordinator supports the outpatient treatment program in Framingham, Massachusetts. The role welcomes clients, staff, and visitors; answers questions about appointment schedules; directs clients to the appropriate clinician; and completes other administrative tasks as directed. The coordinator handles telephone calls professionally and courteously, transfers calls to identified staff or records messages, and collects and accurately documents client co-payments and fees according to clinic policy.

Requirements

• High school diploma or GED.
• Computer experience and familiarity with Windows, Microsoft Outlook, and Microsoft Word.
• Strong organizational and communication skills.

Nice To Haves

• Bilingual in English and Spanish.
• Prior experience as a receptionist in a healthcare setting.
• Familiarity working with insurance.

Responsibilities

• Greet clients and answer questions about appointment schedules.
• Direct clients to the appropriate clinician and complete other administrative tasks as directed.
• Answer telephone calls in a professional, friendly manner; transfer calls to identified staff or record messages as necessary.
• Greet clients, staff, and visitors in a professional, friendly manner.
• Demonstrate respect for supervisors, co-workers, and clients.
• Collect co-payments and fees for services according to clinic policy and accurately document transactions.

Benefits

• Health, dental, and vision insurance, plus additional voluntary insurance.
• Company-paid life insurance.
• Employee assistance programs.
• Generous paid time off accrual.
• Tuition reimbursement and loan repayment options.
• 401(k) with company match up to 7%.
• Discounts on a wide array of services and entertainment nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED