Office Coordinator

Sun Communities•Sarasota, FL

12d

About The Position

Office Coordinators handle routine office work and administrative responsibilities for the community. They also assist with planning and coordinating community events and activities. The role includes resident and guest communications, office and accounting records, payment processing, property-management administration, marketing support, and assistance with prospective residents. The Office Coordinator refers sales prospects and customer service requests to the Community Manager and performs other duties as assigned.

Requirements

High school diploma or GED.
Two years of administrative experience.
Excellent written and verbal communication skills.
Strong customer service skills.
Excellent problem-solving skills.
Intermediate computer proficiency.
Professional appearance.
Valid driver's license.

Nice To Haves

Six months of previous experience using NetSuite.
Six months of property management office experience.

Responsibilities

Greet guests, current residents, and prospective residents and establish rapport; direct community comments, suggestions, and complaints to the Community Manager.
Prepare and distribute resident and community communications, including rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
Collect and post resident security deposits, processing fees, rent, inspection, application, and other miscellaneous fees in Yardi; record them in the proper accounts and issue receipts.
Complete and reconcile community reports according to the monthly calendar, including accounting, traffic, and activity reports; maintain records and files in accordance with the Operations Manual.
Perform general administrative work, including answering phones, typing, copying, faxing, and filing.
Review and code invoices and statements for Community Manager approval.
Schedule clubhouse rentals and process rental fees.
Maintain office supply levels and prepare supply orders as needed.
Make collection calls for site rental payments as directed by the Community Manager and submit bad debt files to collections.
Process resident move-ins and move-outs in accordance with the Operations Manual.
Assist with planning and coordinating resident relations events and activities.
Assist in preparing marketing materials, including brochures and flyers about homes for sale, community events, and other community-related information, as directed by the Community Manager.
Refer sales prospects to the Community Manager and enter prospect information into Yardi in a timely manner.
Assist prospective residents by checking the status of Sun Homes inventory; review new and pre-owned home listings, show homes, and assist with rental applications at the Community Manager’s discretion.
Forward Sun Homes customer service requests to the Community Manager in a timely manner.
Complete new move-in incentive requests for non-Sun Homes deals.
Coordinate with the Main Office Underwriting team to obtain approvals on prospective resident applicants and track approvals and denials.
Maintain the petty cash fund and record expenditures in the proper accounts.
Prepare bank deposit slips and deposit funds as required; make daily bank runs as needed.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with a Sun matching contribution.
Employee Assistance Program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement program.
Vacation RV site discounts at Sun resorts nationwide.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave for the birth, adoption, or placement of a child.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and pay for jury duty.
Advancement opportunities.
Learning and growth opportunities.
Flexible work arrangements.