Office Coordinator

Sun Communities • Homestead, FL

9d

About The Position

Office Coordinators handle routine office work and administrative responsibilities for the community. They also assist with planning and coordinating community events and activities. The role supports residents, prospective residents, and the Community Manager through customer service, financial processing, recordkeeping, reporting, marketing assistance, and general office administration.

Requirements

• High school diploma or GED.
• Two years of administrative experience.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Excellent problem-solving skills.
• Intermediate computer proficiency.
• Professional appearance.
• Valid driver's license.

Nice To Haves

• Six months of previous experience using NetSuite.
• Six months of property management office experience.

Responsibilities

• Greet guests, current residents, and prospective residents and establish rapport; relay community comments, suggestions, and complaints to the Community Manager.
• Prepare and distribute resident and community communications, including rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
• Collect and post resident security deposits, processing fees, rent, inspection, application, and other miscellaneous fees in Yardi; record amounts in the proper accounts and issue receipts.
• Complete and reconcile community reports according to the monthly calendar, including accounting, community traffic, and community activity reports; maintain records and files in accordance with the Operations Manual.
• Perform general administrative functions, including answering phones, typing, copying, faxing, and filing.
• Review and code invoices and statements for Community Manager approval.
• Schedule clubhouse rentals and process rental fees.
• Maintain adequate office supplies and prepare supply orders as needed.
• Make collection calls for site rental payments as directed by the Community Manager and submit bad debt files to collections.
• Process resident move-ins and move-outs in accordance with the Operations Manual.
• Assist with planning and coordinating resident relations events and activities.
• Help prepare marketing materials, including brochures and flyers about homes for sale, community events, and other community information, as directed by the Community Manager.
• Refer all sales prospects to the Community Manager and enter prospect information into Yardi in a timely manner.
• Help prospective residents check the status of Sun Homes inventory; review new and pre-owned home listings, show homes, and assist with rental applications at the Community Manager’s discretion.
• Forward Sun Homes customer service requests to the Community Manager in a timely manner.
• Complete new move-in incentive requests for non-Sun Homes deals.
• Coordinate with the Main Office Underwriting team to obtain approvals for prospective resident applicants and track approvals and denials.
• Maintain the petty cash fund and record expenditures in the proper accounts.
• Prepare bank deposit slips and deposit funds as required; make daily bank runs as needed.
• Perform other duties as assigned.

Benefits

• Paid sick leave.
• Online access to view and update personal information, review paystubs, annual W2s, and more.
• Participation in the company-wide SunRewards program.
• Team Member Perks & Discounts program with discounts on travel, merchandise, mobile phone service, and more.
• DailyPay, allowing team members to get paid today for work performed today.
• Access to hundreds of online learning modules via Sun University.
• Advancement opportunities, learning and growth, a collaborative and supportive work environment, flexibility, and great pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED