Office Coordinator

Sun Communities • Homestead, FL

11d

About The Position

Office Coordinators handle routine office work and administrative responsibilities for the community. They also assist with planning and coordinating community events and activities. The role includes resident and guest relations, communications, payment processing, reporting, records management, general office administration, and support for leasing and community marketing activities.

Requirements

• High school diploma or GED.
• Two years of administrative experience.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Excellent problem-solving skills.
• Intermediate computer proficiency.
• Professional appearance.
• Valid driver's license.

Nice To Haves

• Six months of previous experience using NetSuite.
• Six months of property management office experience.

Responsibilities

• Greet guests and current and prospective residents, establish rapport, and direct community comments, suggestions, and complaints to the Community Manager.
• Prepare and distribute resident and community communications, including rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
• Collect and post resident security deposits, processing fees, rent, inspection, application, and other miscellaneous fees in Yardi; record them in the proper accounts and issue receipts.
• Complete and reconcile community reports according to the monthly calendar, including accounting, traffic, and activity reports, and maintain records and files according to the Operations Manual.
• Perform general administrative functions such as answering phones, typing, copying, faxing, and filing.
• Review and code invoices and statements for Community Manager approval.
• Schedule clubhouse rentals and process rental fees.
• Ensure office supplies are adequately stocked and prepare supply orders as needed.
• Make collection calls for site rental payments as directed by the Community Manager and submit bad debt files to collections.
• Process resident move-ins and move-outs according to the Operations Manual.
• Assist with planning and coordinating resident relations events and activities within the community.
• Assist with preparing marketing materials, including brochures and flyers about homes for sale, community events, and other community-related information as directed by the Community Manager.
• Refer all sales prospects to the Community Manager and enter prospect information into Yardi in a timely manner.
• Assist prospective residents by checking Sun Homes inventory status, reviewing new and pre-owned home listings, showing homes, and assisting with rental applications at the Community Manager’s discretion.
• Forward Sun Homes customer service requests to the Community Manager in a timely manner.
• Complete new move-in incentive requests for non-Sun Homes deals.
• Coordinate with the Main Office Underwriting team to obtain prospective resident applicant approvals and track approvals and denials.
• Maintain the petty cash fund and record expenditures in the proper accounts.
• Prepare bank deposit slips and deposit funds as required; make daily bank runs as needed.
• Perform other duties as assigned.

Benefits

• Paid sick leave.
• Online access to view and update personal information, review paystubs, annual W-2s, and more.
• Participation in the company-wide SunRewards program.
• Team Member Perks & Discounts program with discounts on travel, merchandise, mobile phone service, and more.
• DailyPay: Work today, get paid today.
• Access to hundreds of online learning modules via Sun University.
• Advancement opportunities.
• Flexible work arrangements or flexibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED