Office Coordinator

White River Area Agency on Aging•Salem, AR

16d

About The Position

The Office Coordinator assists with the day-to-day operations and record keeping of a local field office in Home Services. The role provides administrative support to the RN Assessor, Home Care Supervisor, Care Manager, Home Care Assistants, service providers, and clients or their families. The position also maintains client and personnel records, scheduling and EVV data, billing documentation, referrals, mail, and reports, while following agency policies and procedures.

Requirements

High school graduation.
One year of experience in general office work.
Excellent phone etiquette.
Ability to organize and maintain office files, records, and schedules.
Excellent verbal and written communication skills.
Ability to work well with others.
Ability to assess basic client needs so appropriate referrals can be made.
Ability to operate general office machines.
Proficiency in computer operations, including Microsoft Office.

Nice To Haves

Interest or experience in working with the elderly.

Responsibilities

Professionally administer incoming calls and direct them appropriately and promptly.
Greet guests in a professional and friendly manner.
Perform office duties, including data entry and document scanning for the RN Assessor, Home Care Supervisor, and Care Manager.
Enter electronic referrals into the database daily.
Maintain contact with Home Care Assistants, respond to inquiries, and maintain required paperwork, including personnel files, scheduling, PTO, and renewals.
Compare billing forms with time and travel records, compile Home Care Assistants’ hours, and send them to the regional office each pay period in a timely manner.
Maintain complete client files and related paperwork in the appropriate software.
Distribute incoming mail to the appropriate staff each day.
Maintain scheduling and EVV software data.
Assist with responding to inquiries from service providers, clients, and clients’ families.
Check and track billing forms as assigned.
Complete reports required by the regional office.
Handle DHS communications.
Follow agency policies and procedures outlined in the Employee Handbook.
Perform other duties as assigned by management.