Office Coordinator

White River Area Agency on Aging Inc • Salem, AR

17d

About The Position

The Office Coordinator assists with the day-to-day operations and record keeping of a local field office in In Home Services. The role provides administrative support to the RN Assessor, Home Care Supervisor, and Care Manager, and helps maintain office, client, and personnel records.

Requirements

• High school graduate.
• One year of experience in general office work.
• Excellent phone etiquette.
• Ability to organize and maintain office files, records, and schedules.
• Excellent verbal and written communication skills.
• Ability to work well with others.
• Ability to assess basic client needs so that appropriate referrals may be made.
• Ability to operate general office machines.
• Proficiency in computer operations, including Microsoft Office.

Nice To Haves

• Interest or experience in working with the elderly.

Responsibilities

• Professionally administer incoming calls and ensure they are directed appropriately and promptly.
• Greet guests in a professional and friendly manner.
• Complete office duties, including data entry and document scanning for the RN Assessor, Home Care Supervisor, and Care Manager.
• Enter electronic referrals into the database daily.
• Maintain contact with Home Care Assistants, respond to inquiries, and maintain required paperwork, including personnel files, scheduling, PTO, and renewals.
• Compare billing forms with time and travel records, compile Home Care Assistants’ hours, and submit them to the regional office each pay period in a timely manner.
• Maintain complete client files, including all related paperwork, in the appropriate software.
• Distribute incoming mail to appropriate staff each day.
• Maintain scheduling and EVV software data.
• Assist with inquiries from service providers, clients, and clients’ families.
• Check and track billing forms as assigned.
• Complete reports required by the regional office.
• Handle DHS communications.
• Follow agency policies and procedures in the Employee Handbook.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED