Office Coordinator

Lake Charles Memorial Hospital•Sulphur, LA

88d•Onsite

About The Position

The Office Coordinator is responsible for oversight of day-to-day operations of the front office staff. This role also performs administrative duties including, but not limited to: referrals, maintain provider schedules, prior authorizations for procedures/tests/medications, schedule outside procedures/testing, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The Office Coordinator is trained in performing a wide range of skilled administrative and clerical duties.

Requirements

High school diploma or equivalent required.
Computer literacy, required.
Broad range of administrative and technical skills in the context of the healthcare environment.
Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
Make decisions based on departmental policy.
Demonstrates critical thought process and can work independently.
Provides feedback to assist with decision making process.
Works well with others.
Documents detailed information in patient chart.
Requires listening skills to maintain cooperative associations.

Nice To Haves

Five years of medical office experience, preferred.
Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
Basic skills in Microsoft Office preferred.
Previous experience preferred in the areas of scheduling.

Responsibilities

Maintains positive working relationships with staff, physicians, and APPs to achieve patient, staff and provider satisfaction and continuous group performance improvement.
Is cross-trained in check-in and check-out for all functions.
Communicates effectively and in a timely and professional manner with all internal and external customers.
Knowledge of CPT coding and Medical Necessity of testing.
Ensures criteria met prior to scheduling testing and/or procedures, including surgery.
Greets each patient warmly and cheerfully.
Knowledgeable about insurance processing and able to explain deductibles, co-insurance, co-payments, and how processing occurs.
Handles incoming referrals.
Answers phone with correct salutation.
Takes messages when appropriate.
Records all messages into electronic EMR.
Verifies patient information, demographics and insurance coverage is correct.
If changes are required, changes the information into the EMR system.
Updates and scans updated information and forms into appropriate EMR system.
Scan and attach all paperwork received into EMR system and attach and send appropriately.
Schedules all testing after obtaining precertification per physician checkout orders.
Completes and sends medical records request per physician orders.
Completes all referrals through the EMR following correct protocol.
Verification of insurance should be performed when necessary.
Manages all assigned special projects.
Supervises satellite offices, as necessary.
Performs other job duties as assigned.