Office Coordinator

Sun Communities•South Bend, IN

21d•$16 - $17

About The Position

Office Coordinators handle routine office work and administrative responsibilities for the community. They also assist with planning and coordinating community events and activities. The role includes resident and prospect communications, administrative and accounting tasks, processing resident transactions, supporting leasing and marketing activities, and maintaining community records and office operations.

Requirements

High school diploma or GED.
Two years of administrative experience.
Excellent written and verbal communication skills.
Strong customer service skills.
Excellent problem-solving skills.
Intermediate computer proficiency.
Professional appearance.
Valid driver’s license.

Nice To Haves

Six months of previous experience using NetSuite.
Six months of property management office experience.

Responsibilities

Greet guests, current residents, and prospective residents; establish rapport and refer community comments, suggestions, and complaints to the Community Manager.
Prepare and distribute resident and community communications, including rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
Collect and post resident security deposits, processing fees, rent, inspection, application, and other miscellaneous fees in Yardi; record transactions in the proper accounts and issue receipts.
Complete and reconcile community reports according to the monthly calendar, including accounting, traffic, and activity reports; maintain records and files in accordance with the Operations Manual.
Perform general administrative functions such as answering phones, typing, copying, faxing, and filing.
Review and code invoices and statements for Community Manager approval.
Schedule clubhouse rentals and process rental fees.
Monitor office supplies and prepare supply orders as needed.
Make collection calls for site rental payments as directed by the Community Manager and submit bad debt files to collections.
Process resident move-ins and move-outs in accordance with the Operations Manual.
Assist with planning and coordinating resident relations events and activities.
Assist with preparing marketing materials, including brochures and flyers about homes for sale, community events, and other community-related information as directed by the Community Manager.
Refer all sales prospects to the Community Manager and enter prospect information into Yardi in a timely manner.
Assist prospective residents by checking Sun Homes inventory status, reviewing home listings, showing homes, and assisting with rental applications at the Community Manager’s discretion.
Forward Sun Homes customer service requests to the Community Manager in a timely fashion.
Complete new move-in incentive requests for non-Sun Homes deals.
Coordinate with the Main Office Underwriting team to obtain approvals for prospective resident applicants and track approvals and denials.
Maintain the petty cash fund and record expenditures in the proper accounts.
Prepare bank deposit slips and deposit funds as required; make daily bank runs as needed.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with Sun matching contribution.
Employee Assistance Program.
Identity theft insurance.
Legal Assistance Plan.
Pet insurance.
Tuition reimbursement program.
Vacation RV site discounts at Sun resorts nationwide.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave for birth, adoption, or placement of a child.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement, and jury duty pay.
Advancement opportunities, learning and growth opportunities, and a collaborative and supportive work environment.