Office Coordinator

Muslim Community & Health Center•South Milwaukee, WI

26d•$52,000 - $55,000•Onsite

About The Position

MCHC is expanding access to care by opening an additional location in South Milwaukee. The Office Coordinator supports day-to-day administrative operations at the new site by maintaining efficient office operations, coordinating administrative workflows, addressing operational needs, and supporting communication between administrative and clinical staff. Working closely with the Registered Nurse and MCHC leadership, the coordinator helps ensure the site operates smoothly and provides a positive, patient-centered experience. This is an in-person role at MCHC’s new South Milwaukee location, collaborating with clinical and administrative staff and organizational leadership. The schedule is Monday through Friday, 40 hours per week.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a related field.
Strong organizational, communication, problem-solving, and interpersonal skills.
Ability to coordinate multiple priorities, work independently, and follow through with minimal supervision.
Demonstrated ability to identify operational challenges, coordinate solutions, and improve administrative processes.
Proficiency with computers and standard office software.
Ability to collaborate effectively with clinical staff, administrative personnel, and organizational leadership.
Commitment to patient confidentiality, professionalism, and quality service.

Nice To Haves

Previous experience in healthcare administration, office operations, or a related administrative role.
Experience in an outpatient clinic, community health center, or Federally Qualified Health Center (FQHC) setting.
Familiarity with medical office workflows, healthcare compliance, and electronic health record systems, particularly Epic.
Experience coordinating schedules, office resources, administrative processes, or day-to-day operations.
Ability to communicate in additional languages.
Experience with electronic health records.

Responsibilities

Coordinate daily administrative operations and help ensure office workflows are organized, efficient, and consistent with MCHC policies and procedures.
Serve as the point of contact for administrative and operational needs at the site, identify issues, and coordinate appropriate follow-up.
Work with the Registered Nurse and Patient Service Representative (PSR) to support efficient clinic operations and communication between administrative and clinical staff.
Help coordinate staff schedules, coverage, and day-to-day administrative needs in collaboration with MCHC leadership.
Monitor office supplies, equipment, facility needs, and other operational resources; coordinate replenishment, maintenance, and requests as needed.
Maintain organized administrative records, forms, reports, and documentation.
Support implementation and consistent use of organizational policies, procedures, and workflows.
Identify opportunities to improve administrative processes, resolve workflow concerns, and communicate recommendations to leadership.
Assist with preparing reports, audits, and other administrative documentation as assigned.
Support administrative onboarding, training, and communication as needed.
Assist patients with billing inquiries and financial assistance applications, including required paperwork and follow-up, under the guidance of the Billing Manager.
Help address nonclinical patient concerns and direct questions to the appropriate staff member.
Communicate staff-reported missed punches, timekeeping discrepancies, and requested time clock adjustments to HR for review and processing.
Collaborate with the Registered Nurse to support implementation and maintenance of site protocols, including emergency procedures and response plans.
Maintain confidentiality and comply with HIPAA requirements, organizational policies, and applicable healthcare regulations.
Communicate site needs, operational updates, and concerns to MCHC leadership in a timely manner.
Perform other administrative and operational duties as assigned.