Office Coordinator I

Unio specialty care • San Diego, CA

2d • Hybrid

About The Position

The Office Coordinator I is responsible for the implementation of front-office services and daily operations of the Physician/s practice. Communication with staff in all departments is paramount in this position, ensuring that the front office operation needs are met effectively and efficiently.

Requirements

• High school diploma or equivalent required.
• Minimum 1 year experience working in a medical office setting
• Knowledge of medical practices, terminology, and reimbursement policies.
• Excellent customer service skills.

Nice To Haves

• Bilingual in Spanish is highly preferred

Responsibilities

• Welcome and greet patients and visitors.
• Communicate with back-office staff upon patient arrival.
• Verify patient demographics and insurance information.
• Manage patient portal messages.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Answer phone calls and handle all phases of telephone communications, including scheduling in-office appointments.
• Route all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.
• Conduct appointment reminder calls to patients.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Notify the physician if there are any schedule changes.
• Assist with prescription refills when needed.

Benefits

• Competitive Salary and Health Benefits (Medical, Dental, Vision)
• Generous time off (start accruing on your first day - no waiting period)
• Paid Holidays
• 401(k)
• Company Discounts
• Collaborative work environment - we want our employees to have a say in how we run our office
• Employee Recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED