Office Coordinator

Ryan Lawn & Tree Inc•Branson, MO

11d

About The Position

The Office Coordinator is an essential member of the Ryan Lawn & Tree branch team, responsible for creating a positive, welcoming experience for customers and stakeholders while keeping administrative and operational functions running smoothly. The role engages with customers by phone, email, chat, and occasionally in person, and helps ensure the branch provides prompt, professional service from the first contact through follow-up. The coordinator manages and optimizes branch schedules, processes customer payments in compliance with PCI standards, maintains accurate customer records, and develops a thorough understanding of the company's services, products, and policies. The role also supports sales growth through consultative customer conversations, collaborates with other departments, shares customer feedback, and identifies opportunities to improve operations and the customer experience.

Requirements

At least 2 years of customer service or branch operations experience.
Excellent communication and interpersonal skills, with a warm, professional, and approachable style.
Strong organizational skills and the ability to manage complex schedules and shifting priorities.
Basic computer skills and familiarity with CRM systems.
Ability to multitask and manage time effectively in a fast-paced environment.
A positive, energetic attitude and a genuine passion for customer satisfaction.
Willingness to go the extra mile.

Nice To Haves

General knowledge of business operations.
Knowledge of GGOB.

Responsibilities

Engage with customers by phone, email, chat, and occasionally in person; address questions and concerns promptly and professionally, aiming for first-call resolution.
Coordinate and optimize schedules across branch operations, manage resources efficiently, and adapt to changing priorities.
Assist customers with payments in compliance with PCI standards.
Develop a thorough understanding of Ryan Lawn & Tree’s services, products, and policies to provide accurate guidance.
Collect and update customer information, maintain current account records, and document interactions.
Identify opportunities to streamline operations, improve efficiency, and enhance the customer experience.
Partner with sales, marketing, and other departments to align strategies and achieve shared goals.
Understand customer needs, identify prospects using reports and timelines, and recommend appropriate services.
Stay informed about industry trends and competitor offerings.
Gather customer insights and share feedback with the team to improve services and processes.