Office Coordinator Clerical - Float

Cleveland Clinic•Weston, FL

1d•Onsite

About The Position

The Office Coordinator Clerical (OCC) in the Float Pool supports clinic operations by collaborating with physicians, nurses, and other caregivers across a variety of units, departments, and locations. The role helps provide a positive patient experience by coordinating patient access and handling administrative and clerical work. Duties include answering and triaging phone calls; scheduling appointments, diagnostic testing, and surgical procedures; obtaining referrals and authorizations; maintaining physicians’ calendars; and assisting with other administrative tasks. The position is based at Cleveland Clinic Weston Hospital in Weston, Florida. The schedule requires availability Monday through Friday for variable eight-hour shifts between 8:00 a.m. and 5:00 p.m. or 12:30 p.m. and 9:00 p.m., with flexibility to work rotating weekends and holidays. The position is fast-paced and active, and includes sustained computer and keyboard use, sitting for extended periods, walking around the department and hospital, and carrying items weighing up to 10 pounds without assistance. Standard Precautions and personal protective equipment must be followed as required for procedures.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.
Ability to relate to other healthcare workers and develop productive relationships with peers and physicians.
Cooperative, positive, helpful demeanor and ability to perform well under stressful conditions.
Flexibility to adjust to changes in assignments.
Ability to work under minimal supervision, prioritize workload, and meet deadlines.
Ability to sit for extended periods, work in front of a computer monitor, and use a keyboard for sustained periods.
Ability to walk around the department and hospital and lift and carry items such as paper and notebooks weighing up to 10 pounds without assistance.
Availability for variable eight-hour shifts Monday through Friday, including the stated daytime and evening schedules, and flexibility to work rotating weekends and holidays.

Nice To Haves

Medical office or insurance experience.

Responsibilities

Answer and triage phone calls; schedule appointments, diagnostic testing, and surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic by scheduling appointments or serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Take and relay phone messages clearly and concisely in accordance with Cleveland Clinic policy.
Assist with calendar, meeting, and travel arrangements as requested, and ensure required forms are completed.
Reschedule patients affected by physicians’ days away in a timely manner.
Retrieve lab, radiology, and dictated reports through the specified systems as needed.
Verify and update patient demographic and insurance information.
Determine whether patients need referrals or authorizations and obtain them when necessary.
Obtain required information, including PCP, referring physician, and CPT/DX codes, before entering requests into the referral module.
Enter a reason for every appointment.
Ensure surgery packets are completed correctly and delivered to OPS and Access Plus in a timely manner.
Maintain complete, up-to-date documentation and files, including product and service quotes.
Follow Standard Precautions and use personal protective equipment as required for procedures.