Office Coordinator Clerical

Cleveland Clinic

1d•Onsite

About The Position

The Office Coordinator Clerical supports department operations at Stuart Family Health Center by providing customer service to patients and visitors and performing administrative duties. The role serves as a point of access through the physician’s office and helps manage daily practice operations. The coordinator is cross-trained to assist with patient registration and checkout across specialties to meet operating needs and support a smooth appointment experience from check-in through checkout. The position involves working varying shifts, Monday through Friday, and rotating weekends and holidays, generally between 7:00 a.m. and 5:00 p.m. The office is open until 7:00 p.m. on Tuesdays, so some flexibility is required. The schedule listed is 7:00 a.m.–7:00 p.m.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.
Excellent customer service, interpersonal, oral communication, and written communication skills.

Nice To Haves

Medical office or insurance experience.

Responsibilities

Answer and triage phone calls; schedule appointments, diagnostic testing, and/or surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access through appointment scheduling or by liaising between patients and other medical departments.
Resolve patient issues professionally and promptly.
Take and relay clear, concise phone messages in accordance with Cleveland Clinic policy.
Assist with calendar, meeting, and travel arrangements and ensure required forms are completed.
Reschedule patients affected by physician absences in a timely manner.
Retrieve lab and radiology reports via Net Access and dictated reports via Total eMed as needed.
Verify and update patient demographics and insurance information.
Determine whether referrals and/or authorizations are needed and obtain them when necessary.
Obtain information such as the PCP, referring physician, and CPT/DX codes before entering requests into the referral module.
Enter the reason for every visit on all appointments.
Complete surgery packets correctly and deliver them promptly to OPS and Access Plus.
Work with the nurse to reconcile the day sheet with charge tickets.
Maintain complete, current documentation and files, including product and service quotes.