Office Coordinator Clerical - Radiology

Cleveland Clinic•Vero Beach, FL

1d•Onsite

About The Position

The Office Coordinator Clerical supports the Radiology department at Cleveland Clinic Indian River Hospital in Vero Beach, Florida. The role assists with scheduling, call triage, and obtaining physician referrals and authorizations to support patient access and customer service. The coordinator works directly with physicians and nurses and serves as a liaison between patients and other medical departments. The position is PRN, with varying workdays and schedules of 6:30 a.m.–3:00 p.m. or 8:00 a.m.–6:00 p.m.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.

Nice To Haves

Medical office or insurance experience.

Responsibilities

Answer and triage phone calls; schedule appointments, diagnostic testing, and surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access through appointment scheduling or by serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Take and relay clear, concise phone messages in accordance with Cleveland Clinic policy.
Assist with calendar, meeting, and travel arrangements and ensure required forms are completed.
Reschedule patients affected by physician absences in a timely manner.
Retrieve lab, radiology, and dictated reports through the appropriate systems when needed.
Verify and update patient demographic and insurance information.
Determine whether patients need referrals or authorizations and obtain them when necessary.
Collect required information, such as the primary care physician, referring physician, and CPT/DX codes, before entering requests into the referral module.
Enter the reason for each visit on all appointments.
Ensure surgery packets are completed correctly and delivered promptly to OPS and Access Plus.
Maintain complete, current documentation and files, including product and service quotes.