Office Coordinator Clerical

Cleveland Clinic

1d•Onsite

About The Position

The Office Coordinator Clerical supports clinic operations by working with physicians, nurses, and other caregivers. The role includes answering and triaging calls, scheduling appointments and procedures, obtaining referrals and authorizations, and performing administrative duties. The coordinator helps patients access care, serves as a liaison between patients and medical departments, and works across specialties and community practices while providing professional customer service. This caregiver position is scheduled Monday through Friday, generally from 8:30 a.m. to 5:30 p.m., with flexibility in start and end times based on business needs. Duties also include maintaining physician calendars, coordinating meetings and travel, managing patient and insurance information, retrieving reports, preparing surgery packets, resolving patient issues, and maintaining documentation and files.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications and email software.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.

Nice To Haves

Medical office or insurance experience.
Prior experience in a pediatric environment.

Responsibilities

Answer and triage calls; schedule appointments, diagnostic testing, and surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic through appointment scheduling or by serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Take and relay clear, concise phone messages in accordance with Cleveland Clinic policy.
Assist with calendar, meeting, and travel arrangements and ensure required forms are completed.
Ensure patients are rescheduled promptly when physicians are unavailable.
Retrieve lab, radiology, and dictated reports through the specified systems as needed.
Verify and update patient demographics and insurance information.
Determine whether referrals or authorizations are needed and obtain them when necessary.
Collect required information, including PCP, referring physician, and CPT/DX codes, before entering requests into the referral module.
Enter reasons for all visits on appointments.
Communicate same-day add-on appointments to appropriate department personnel and secure authorization.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete, up-to-date documentation and files, including product and service quotes.