Office Coordinator Clerical - Primary Care

Cleveland Clinic

About The Position

The Office Coordinator Clerical provides administrative support for primary care clinic operations and helps patients access care from start to finish. The role works directly with physicians and nurses, coordinates patient appointments and testing, obtains referrals and authorizations, and resolves patient issues professionally and promptly. The position works 8-hour shifts Monday through Friday between 8:00 a.m. and 6:00 p.m., with start and end times subject to flexibility based on business needs.

Requirements

High school diploma or GED.
Two years of clerical, customer service, or other relevant experience.
Knowledge of medical terminology gained through experience or formal coursework.
Basic math skills, including addition, subtraction, multiplication, division, and percentages.
Strong computer skills and working knowledge of Microsoft applications and email software.
Typing competency, including the ability to format, spell, punctuate, edit, and proofread.

Nice To Haves

Medical office or insurance experience.
Previous patient registration experience.

Responsibilities

Answer and triage phone calls; schedule appointments, diagnostic testing, and surgical procedures; obtain referrals and authorizations; maintain physician calendars; and perform other administrative duties.
Support clinic operations through direct involvement with physicians and nurses.
Facilitate patient access to Cleveland Clinic through appointment scheduling or by serving as a liaison between patients and other medical departments.
Resolve patient issues professionally and in a timely manner.
Take and relay phone messages clearly and concisely in accordance with Cleveland Clinic policy.
Assist with calendar, meeting, and travel arrangements and ensure required forms are completed.
Reschedule patients affected by physician absences in a timely manner.
Retrieve laboratory and radiology reports through Net Access and dictated reports through Total eMed as needed.
Verify and update patient demographics and insurance information.
Determine whether patients need referrals or authorizations and obtain them when necessary.
Obtain information such as the PCP, referring physician, and CPT/DX codes before entering requests into the referral module.
Enter reasons for all visits on all appointments.
Communicate same-day add-on appointments to appropriate department personnel and secure authorization.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete, current documentation and files, including product and service quotes.