Office Clerk - Kennesaw

Temco Logistics•Kennesaw, GA

173d•$17 - $18•Onsite

About The Position

Temco Logistics is seeking a proactive, reliable, detail-oriented, positive-attitude customer service representative with dispatching and routing experience. The role is the first point of contact for customers, addressing inquiries, resolving issues, and supporting customer satisfaction. It is integral to the efficiency and customer satisfaction of the company’s final-mile delivery services.

Requirements

High school diploma or equivalent.
Able to pass prescreen requirements for employment.
Proficiency in MS Word, MS Excel, and Outlook.
Organized and able to prioritize multiple tasks in a busy office setting.
1–3 years of experience in a call center environment.
Proficient in relevant computer applications.
Data entry and typing skills.
Superior listening, verbal, and written communication skills.
Empathetic and patient.
Proven customer support experience or experience as a client service representative.
Strong phone contact-handling skills and active listening.
Customer-oriented and able to adapt and respond to different types of people.

Nice To Haves

Bilingual ability (preferred but not required).

Responsibilities

Assist with open driving routes daily.
Monitor drivers and their routes.
Complete paperwork daily.
Answer incoming calls and respond to customer concerns.
Schedule and confirm delivery teams daily.
Map locations and provide directions effectively.
Prepare paperwork for the following day’s routes.
Read route sheets thoroughly and plan trips to save time and fuel.
Communicate with dispatch and contact customers when needed.
Communicate with drivers and teams to assess their scheduled routes and delivery timing.
Communicate professionally with internal staff, external customers, and vendors.