Office Clerk

The University of Kansas Health System•Southlake, TX

10d•Onsite

About The Position

The Office Clerk provides clerical duties in an office setting, including handling mail and performing faxing, copying, scanning, and filing. The role also supports billing and claims mailing and may involve retrieving information and documents to bill claims or resolve inquiries. Assignments may vary by departmental needs and may change daily. The clerk supports a patient-centered environment, follows policies and compliance requirements, works safely and efficiently, and participates in team and performance-improvement activities. The position may also assist with training support staff and perform other assigned duties or learn tasks associated with another position of the same or lower job classification.

Requirements

High school graduate.
At least 3 years of general clerical experience with basic office skills.
Ability to get along with people and maintain harmony with other employees.
Ability to communicate clearly, use good judgment, and be sympathetic toward patients.
Ability to work under stress with frequent interruptions.
Proficiency on a personal computer.

Responsibilities

Open, sort, distribute, and pick up mail.
Fax, copy, scan, and file documents.
Sort and stuff bills and claims for mailing.
Obtain information needed to bill a claim or resolve an inquiry, including diagnosis, address, and insurance information, and retrieve documents from various media.
Process returned mail.
Perform bankruptcy coding and TCE batching.
Work low-dollar accounts, credit balances, and patient refunds.
Comply with Medicare and Medicaid rules and regulations.
Assist with initial and ongoing training of other support staff.
Attend and actively participate in relevant training and education.
Complete other duties and projects assigned by management, which may include special projects, telephone coverage, filing, and copying.
Learn aspects of another position with the same or lower job classification as directed by a supervisor or manager.
Support a patient-centered environment; demonstrate accountability, safe work practices, resource efficiency, teamwork, critical thinking, interpersonal skills, and technical competence.
Follow policies, procedures, standards, and the Corporate Compliance Program; participate in performance improvement and departmental decision-making.