Office Clerk

Johnson Brothers•Omaha, NE

About The Position

Johnson Brothers is seeking an Office Clerk to handle customer orders for computer entry and resolve complex customer service issues with customers and the sales management team. The role provides service and support to customers and internal teams while handling order processing, customer credits, EDI orders, invoices, product records, and administrative duties. The Office Clerk works with Sales, Warehouse, Purchasing, and Customer Service to resolve operational issues and support accurate, efficient business processes. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

At least 2 years of relevant experience and/or a 2-year college degree.
Excellent communication skills with internal and external contacts at all levels.
Ability to work independently and be reliable.
Strong attention to detail and accuracy.
Ability to identify ways to increase efficiency.
Effective problem-solving skills when facing new and unique challenges.
General knowledge of Microsoft Suite, including Word, Excel, and Outlook.

Nice To Haves

High school diploma or equivalent.
2 years of customer service experience.

Responsibilities

Provide service and support to customers and internal teams.
Accurately process and enter customer order overrides.
Process customer credits and EDI orders.
Create and maintain accurate, complete new product item records.
Scan invoices and maintain electronic records for retrieval and audit purposes.
Break down and organize invoice batches for processing.
Investigate and resolve third-party ordering and system issues affecting the sales organization.
Cancel outdated or unfulfilled will-call orders.
Help maintain data integrity across multiple business systems.
Partner with Sales, Warehouse, Purchasing, and Customer Service to resolve operational issues.
Identify opportunities to improve process efficiency and accuracy.
Provide backup support for other customer service and operational functions as needed.
Generate and send invoices to customers.
Follow up with customers about overdue payments.
Answer calls and respond to customer inquiries or requests in a timely manner.
Work with sales consultants and managers on pricing overrides, special products, and customer account problem resolution.
Handle office duties such as incoming calls, customer service, and meeting arrangements.
Assist customers and sales staff with new account setup and troubleshooting.
Perform additional administrative and operational duties as assigned.