Office Clerk III: Location – Inyo County

CalHR•Bishop & Countywide, CA

8d•Onsite

About The Position

The Office Assistant III is an advanced journey-level position in the Office Assistant series, performing highly responsible, specialized, and technical office support activities under limited supervision. The role explains rules, policies, and operations related to department records, programs, and services. Depending on the assignment, the incumbent may serve as a lead worker for office support staff, conduct initial application screening and initiate cases through automated systems, or apply detailed subject-matter knowledge of a complex program area or specialized record-keeping system. Screening may be part of the role, but it is less significant than for a Screener in Social Services, whose primary responsibility is screening. The position is located in Inyo County, California, and requires in-person attendance; teleworking and remote work are not available. Interviews are conducted in person. Spanish bilingual ability is preferred but not required. A valid driver’s license is required at appointment, and employees may also be required to drive their own vehicle and provide proof of insurance and DMV clearance. The position may require pre-employment drug testing, a physical examination, fingerprinting, and background investigation, including additional checks if the position involves access to federal tax information. Current and future vacancies are contingent on continued funding.

Requirements

Two years of full-time experience performing clerical duties in an office environment, including one year at the journey level.
Knowledge of general office functions, procedures, equipment, and filing systems.
Knowledge of the general goals and purposes of department programs, services, and operations.
Knowledge of English grammar, spelling, and punctuation.
Knowledge of standard formats and vocabulary used in business correspondence.
Knowledge of basic supervisory, training, and development principles and practices.
Knowledge of State, County, or Department computer systems; word processing, spreadsheet, database, email, and calendaring programs; and automated systems.
Ability to explain policies, procedures, and regulations governing program operations.
Ability to analyze situations involving complex rules and regulations and use good judgment to resolve differences.
Ability to provide effective verbal and written instruction to others.
Ability to prioritize, plan, and organize one’s own work.
Ability to conduct interviews and record information simultaneously.
Ability to enter and retrieve data quickly and accurately using an automated data system.
Ability to identify and correct inaccurate or inconsistent information.
Ability to interact with people from varied educational, socioeconomic, and ethnic backgrounds.
Ability to direct and train subordinate staff.
Ability to work cooperatively as part of a team.
Ability to listen attentively and understand oral information.
Ability to maintain flexibility in daily activities and decision-making.
Possess integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and health consistent with performing assigned duties.
Be authorized to work in the United States without visa sponsorship by the employment start date.
Complete the entire Training & Experience Examination; a score of at least 70% is required for placement on the eligible list.
Possess a valid driver’s license at appointment; may be required to drive a personal vehicle and provide proof of car insurance and DMV clearance.

Nice To Haves

Spanish bilingual ability is preferred but not required.

Responsibilities

Provide interpretation and guidance to new employees, lower-level clerical staff, and coworkers about new or revised policies and procedures.
Coordinate, distribute, and reprioritize work tasks in response to changing demands.
Monitor the quality and timeliness of work.
Assist others with complex or non-routine matters.
Provide supervisors with feedback about employees and process improvements.
Address complaints and explain regulations to customers or the public.
Respond to inquiries about departmental functions, services, policies, and procedures.
Obtain information from customers, visitors, or callers to determine appropriate resources, actions, documents, or staff referrals.
Explain the proper use of forms and documents.
Operate standard office equipment.
Compose correspondence, reports, memos, and other documents.
Review and process forms and documents according to established guidelines and procedures.
Monitor and update manual or electronic files.
Compile information to respond to questions or address issues.
Review submitted forms or applications for accuracy and completeness.
Operate automated systems and department-specific computer systems.
Perform related duties as assigned.