Office Clerk II: Location – Inyo County

CalHR•Bishop & Countywide, CA

9d•Onsite

About The Position

Performs general or specialized clerical duties involving filing, reception, form processing, record maintenance, mail, typing, and data entry. Obtains and compares information related to department records, programs, and services; may conduct initial applicant screening as an incidental function and initiate cases through the department’s automated system. Performs related work as required. Working under general supervision, the Office Assistant II is the journey level in the Office Assistant series. Employees are expected to be fully qualified to perform difficult and responsible office support work using established methods and procedures, and to exercise independent judgment in selecting and applying references, procedures, sequences, and alternatives to different work situations. Non-procedural questions are referred to a supervisor. The role differs from Office Assistant III in supervision, scope and effect of functions, independence, and work complexity; Office Assistant III may also have consistent lead-worker or screening duties. The Office Assistant series focuses on general office support, with mathematical work incidental to the primary duties. The position is in-person in Inyo County, California; teleworking and remote work are not available. Interviews are conducted in person. Spanish bilingual ability is preferred but not required. A valid driver’s license is required at appointment, and employees may be required to drive their own vehicle and provide proof of insurance and DMV clearance. The position may require pre-employment drug testing, a physical examination, fingerprinting, and background investigation. Employment is contingent on continued funding.

Requirements

One year of full-time experience performing clerical duties in an office environment.
Knowledge of general office functions, procedures, equipment, and filing systems.
Knowledge of the general goals and purposes of department programs, services, and operations.
Knowledge of English grammar, spelling, and punctuation.
Knowledge of word processing, spreadsheet, database, email, calendaring programs, and automated systems.
Ability to explain policies, procedures, and regulations governing program operations.
Ability to analyze situations involving rules and regulations and demonstrate good judgment when making decisions.
Ability to quickly and accurately enter and retrieve data using an automated system.
Ability to communicate effectively orally and in writing.
Ability to interact with individuals from various educational, socioeconomic, and ethnic backgrounds.
Ability to work cooperatively as part of a team.
Ability to identify and correct inaccurate or inconsistent information.
Ability to listen attentively and understand oral information.
Ability to prioritize, plan, and organize one’s own work.
Valid driver’s license at the time of appointment.
Applicants must be authorized to work in the United States without visa sponsorship by the employment start date.
Applicants must possess integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and health consistent with performing assigned duties.

Nice To Haves

Spanish bilingual ability is preferred but not required.

Responsibilities

Address complaints and explain regulations to customers or the public.
Respond to inquiries about departmental functions, services, policies, and procedures.
Obtain information from customers, visitors, or callers to determine appropriate resources, actions, documents, or staff referrals.
Explain the proper use of forms and documents.
Prepare items for mailing and sort and distribute incoming mail according to established guidelines and procedures.
Operate a multiline telephone system, including answering and transferring calls and taking messages.
Schedule customer appointments and maintain schedules for technical or professional staff.
Compose correspondence, reports, memos, and other documents.
Review and process forms and documents according to established guidelines and procedures.
Monitor and update manual or electronic files.
Operate standard office equipment.
Compile information to respond to questions or address issues.
Review forms or applications for accuracy and completeness.
Operate automated and department-specific computer systems.
Maintain accurate department and customer records.
Perform initial screening of applications for departmental services.
Perform related duties as assigned.