Office Clerk I: Location – Inyo County

CalHR•Bishop & Countywide, CA

9d•Onsite

About The Position

The Office Clerk I is an entry-level, trainee position performing general or specialized clerical work related to filing, reception, form processing, record maintenance, mail, typing, and data entry. The role obtains and compares information related to department records, programs, and services, and may perform initial applicant screening and initiate cases through the department’s automated system. Work is performed under close supervision with detailed instructions; duties are more structured and repetitive than those assigned to the next level. Employees receive in-service training and are expected to develop the skills and knowledge needed to exercise greater independence. Unless a position is permanently allocated to level I, employees are expected to advance to Office Assistant II after one year of satisfactory trainee-level performance. The position is located in Inyo County, California, and requires in-person attendance; teleworking and remote work are not available. Interviews are conducted in person. Spanish bilingual ability is preferred but not required. A valid driver’s license is required at appointment; employees may also be required to drive their own car and provide proof of insurance and DMV clearance. The position is not eligible for visa sponsorship. Vacancies are contingent on continued funding. Pre-employment drug testing, a physical examination, fingerprinting, and background investigation may be required, particularly if the role involves access to federal tax information.

Requirements

Experience and/or training in an office setting, paid or unpaid, related to filing, reception, mail processing, typing, data entry, answering telephones, assisting the public, or other clerical duties.
Knowledge of general office functions, procedures, equipment, and filing systems.
Knowledge of general department program, service, and operational goals and purposes.
Knowledge of English grammar, spelling, and punctuation.
Knowledge of word processing, spreadsheet, database, email, calendaring, and automated systems.
Ability to explain policies, procedures, and regulations governing program operations.
Ability to analyze situations involving rules and regulations and use good judgment when making decisions.
Ability to quickly and accurately enter and retrieve data using an automated system.
Ability to communicate effectively orally and in writing.
Ability to interact with people from varied educational, socioeconomic, and ethnic backgrounds.
Ability to work cooperatively as part of a team.
Ability to identify and correct inaccurate or inconsistent information.
Ability to listen attentively and understand oral information.
Ability to prioritize, plan, and organize one’s own work.
Valid driver’s license at the time of appointment.
Applicants must be authorized to work in the United States without visa sponsorship by the start date of employment.
Applicants must possess integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and health consistent with performing the assigned duties; a medical examination may be required.

Nice To Haves

Spanish bilingual ability is preferred but not required.

Responsibilities

Address complaints and explain regulations to customers or the public.
Respond to inquiries about departmental functions, services, policies, and procedures.
Obtain information from customers, visitors, or callers to determine appropriate resources, actions, documents, or staff referrals.
Explain the proper use of forms and documents.
Prepare items for mailing and sort and distribute incoming mail according to established procedures.
Operate a multiline telephone system, including answering and transferring calls and taking messages.
Schedule customer appointments and maintain schedules for technical or professional staff.
Compose correspondence, reports, memos, and other documents.
Review and process forms and documents according to established guidelines and procedures.
Monitor and update manual or electronic files.
Operate standard office equipment and automated or department-specific computer systems.
Compile information to respond to questions or address issues.
Review submitted forms or applications for accuracy and completeness.
Maintain accurate department and customer records.
Perform initial screening of applications for departmental services.
Perform related duties as assigned.