Office Cashier

American Furniture Warehouse•Littleton, CO

1d•Onsite

About The Position

The Front Office Cashier plays a critical customer service role by providing customers with fast, friendly, and accurate service. The role is responsible for completing sales and service transactions efficiently and accurately at cash registers and handling customer issues that may arise on the sales floor. Pay is $18 per hour, depending on experience, with weekly pay. The Front Office Cashier supports customer service and selling processes, assists with customer complaints and basic issues, and works with selling and sales support associates and other departments. The position also performs merchandise support tasks and uses technology and reports to support transactions and store operations. Applicants must pass a pre-employment drug screen and background check upon receiving a job offer. American Furniture Warehouse provides equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Requirements

Basic reading, arithmetic, writing, and oral communication skills.
Ability to apply technology, including iPads, STORIS, Excel, and Windows.
Positive attitude and strong interpersonal skills.
Professional appearance.
Knowledge of company values of accountability, honesty, and safety.
Commitment to safety policies and procedures and ability to promote safety awareness.
Ability to recognize, identify, and use merchandise and necessary reports.
Ability to meet the physical requirements, including standing and walking, frequent movement, and lifting or handling items weighing 8–50 pounds.
Ability to pass a pre-employment drug screen and background check upon job offer.

Responsibilities

Provide fast, friendly, and accurate customer service.
Complete sales and service transactions accurately and efficiently at the point of sale.
Address customer complaints and resolve problems as needed; assist with fundamental customer issues.
Partner with selling and sales support associates to assist customers and answer phones.
Use technology to facilitate the customer experience.
Execute consistent operational and selling processes, including the credit application process.
Educate customers and employees about the Satisfaction Guaranteed return policy.
Assist with merchandise support tasks, including maintaining and straightening merchandise.
Use internet navigation to access and print information and reports.
Respond to public address system announcements and identify and read reports, tickets, and UPC labels.
Coordinate and work effectively with multiple departments to improve processes, maximize efficiency, and exceed customer service expectations.
Adhere to asset protection policies and identify and prevent fraud.
Promote awareness of and comply with safety policies and procedures.