Office Cashier

American Furniture Warehouse • Katy, TX

9h • $16 - $27

About The Position

The Front Office Associate provides fast, friendly, and accurate customer service, completes sales and service transactions at cash registers, and handles customer issues on the sales floor and during checkout. The role helps maintain the store’s brand and ensure consistent delivery of outstanding customer service. The position has no supervisory responsibilities.

Requirements

• Basic reading, arithmetic, writing, and oral communication skills.
• Ability to efficiently use computers, internet applications, and printing systems.
• Strategic planning, critical thinking, and problem-solving skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks and delegate when appropriate.
• Excellent organizational skills and attention to detail.
• Excellent time management skills and a proven ability to meet deadlines.
• Ability to function well in a fast-paced and sometimes stressful environment.
• Professional appearance.
• Flexible schedule; some evenings and weekends are required.
• Ability to meet the stated physical requirements, including lifting 15 to 50 pounds at times and sitting, standing, walking, stooping, and bending for eight hours daily.

Nice To Haves

• Previous experience as a clerk, cashier, or in a similar role.
• Experience with cash handling and safe balancing.
• Experience with STORIS software and advanced familiarity with Microsoft Office Suite.
• High school diploma or GED, or equivalent combination of education and experience.

Responsibilities

• Follow AFW safety policies and procedures and promote safety awareness.
• Provide exceptional customer service, assist at point of sale, and resolve customer concerns.
• Complete customer transactions accurately and efficiently.
• Partner with sales associates to assist customers and answer phones.
• Take ownership and pride in performance to enhance the customer experience.
• Rent out AFW vehicles, process financing applications, and follow established operational procedures.
• Execute consistent selling and operational processes, including credit applications.
• Educate customers about the Satisfaction Guaranteed return policy.
• Identify and read reports, tickets, UPC labels, and merchandise information.
• Assist with merchandise support tasks, including maintenance and straightening merchandise.
• Respond to and conduct public address system announcements.
• Perform other duties as assigned by the Front Office Lead, Front Office Manager, Store Manager, Regional Manager, or Operations Manager.

Benefits

• Weekly pay.
• Vacation and sick pay.
• Medical, dental, and vision benefits.
• 401(k) matching.
• Life insurance and disability coverage, along with voluntary programs at affordable rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED