Office Associate

State of Illinois•Springfield, MO

1d•Hybrid

About The Position

Under direction, the Office Associate performs complex, specialized clerical information and assistance, record processing, and general office support functions related to excess assistance and Non-IV-D support activities. The role establishes and maintains complex filing systems and tracks excess assistance claims for the Bureau of Collection Services, Office of Fiscal Services.

Requirements

Knowledge, skill, and mental development equivalent to completion of high school.
Two years of office experience.
Ability to keyboard accurately at 45 words per minute.
Ability to lift items weighing up to 50 pounds, including overhead lifting.
Ability to bend, stoop, and stand for long periods.

Responsibilities

Monitor the establishment and maintenance of a complex filing system of more than 800,000 accounts pertaining to excess assistance and Non-IV-D.
Retrieve documentation, scan it, and upload information into the Integrated Eligibility System (IES) for appeals.
Develop methods and forms, including keyboarding, to improve records processing and control.
Refine monitoring systems to ensure proper location, tracking, and retrieval of files throughout the Records Center and timely, accurate distribution of records for statewide collection programs.
Assist with preparing and mailing client notices and demand letters.
Perform other duties as assigned or required that are reasonably within the scope of the listed duties.

Benefits

Pension program
Competitive group insurance benefits, including health, life, dental, and vision insurance
3 paid personal business days annually
12 paid sick days annually, with unused sick days carrying over from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on position
12 weeks of paid parental leave
Deferred Compensation Program supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan (MCAP) and Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training/apprenticeship benefits eligibility for qualifying veterans
Commuter Savings Program (Chicago only)