Office Associate

State of Illinois•Springfield, MO

3d•Hybrid

About The Position

The Illinois Department of Insurance is seeking an Office Associate for the Property and Casualty Complaints Section of the Property and Casualty Products Division. The position performs complex, specialized clerical information and assistance, keyboarding, record processing, and general office support functions that require initiative and judgment. It also assists insurance consumers by telephone and in person, responds to routine inquiries, refers complex issues to appropriate staff, and creates routine reports. The position is based at the Department’s headquarters at 4800 W Wabash Ave, Springfield, Illinois. The regular schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. The employee must be able to report to the work location during work hours; reporting to headquarters is required as needed based on operational needs. This is a union position subject to the applicable collective bargaining agreement. Applicants must apply electronically through the state’s jobs website.

Requirements

Education equivalent to completion of high school.
Two years of office experience.
Ability to keyboard accurately at 45 words per minute.
Ability to pass a background check.

Nice To Haves

At least two years of experience gaining knowledge of office practices, procedures, and programs.
At least two years of experience gaining knowledge of composition, grammar, spelling, and punctuation.
At least one year of experience gaining working knowledge of basic mathematics.
Elementary knowledge of agency programs, rules, and regulations.
Ability to follow oral or written instructions.
At least one year of experience gaining working knowledge of Microsoft Office Outlook, Microsoft Office Word, Microsoft Office Excel, Adobe Acrobat, and the internet.

Responsibilities

Advise and respond to consumers who contact the Department’s toll-free number or visit in person, providing information about property and casualty insurance.
Answer consumer questions and provide routine information to help consumers complete complaint or inquiry documentation.
Provide clerical support to the supervisor on special projects, reports, and documents related to complaint unit operations.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Health insurance
Life insurance
Vision insurance
Dental insurance
13 paid holidays annually, or 14 in even-numbered years
10–25 days of paid vacation annually, with 10 days in the first year of employment
12 paid sick days annually, with unused sick days carrying over from year to year
12 weeks of paid maternity/paternity leave
3 paid personal days annually
Pension plan
Deferred compensation and other pre-tax benefit programs for medical and daycare expenses
Flexible work schedules may be available, depending on the position
Tuition reimbursement
Federal Public Service Loan Forgiveness Program eligibility