Office Associate

State of Delaware•Dover, DE

About The Position

This is an entry-level office support role providing general support for assigned agency operations. Employees perform routine, standardized assignments under close supervision and complete the essential functions common to the Office Associate class series. Duties may include other related work as required.

Requirements

Coursework, training, and/or work experience performing office support work, such as drafting routine correspondence, reports, or logs; operating office equipment; handling incoming and outgoing mail and postal or shipping services; answering phones, directing calls, and taking messages; or maintaining files and supplies.
Coursework, training, and/or work experience collecting, compiling, and maintaining data from multiple sources, such as files, records, databases, customers, or staff.
Coursework, training, and/or work experience maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
Must be legally authorized to work in the United States.
Must complete pre-employment drug testing after a conditional offer.
A satisfactory criminal background check is required as a condition of hire.
New hires must report to Statewide New Employee Orientation on their first day of employment.

Responsibilities

Deliver customer service in person, electronically, or in writing.
Greet and direct visitors; answer calls, potentially as part of a call center team or front desk operation.
Process data using automated information systems and computer software, including entering, updating, modifying, deleting, retrieving, and reporting data.
Sort, code, scan, upload, log, and index data and information.
File, track, and retrieve physical, electronic, and digital files, documents, data, and other information.
Create and maintain files and filing systems, ensure data integrity, and handle records purging and disposal as required.
Schedule or coordinate meetings, hearings, and appointments; may assist with travel arrangements.
Collect and compile data for reports and maintain accurate records, such as call records, incident logs, and daily or weekly census sheets and rosters.
Perform other related duties as required.