OFFICE ASSOCIATE

State of Illinois•Chicago, IL

9d•$49,728 - $65,148•Hybrid

About The Position

The Division of Family and Community Services is hiring an Office Associate to perform complex, specialized clerical and secretarial functions for supervisory staff. Under direction, the position keyboards documents, processes records, and provides general office support involving related steps, processes, and methods that require applying agency policies and procedures. The employee determines work methods and procedures to complete assignments and provides information or assistance to explain and clarify rules, processes, or procedures. The position is based at the Southeast FCRC Office in Cook County, with headquarters at 8001 S Cottage Grove Ave, Chicago, Illinois. The anticipated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Reporting to headquarters is required as necessary, depending on operational need. This is a union position subject to the relevant collective bargaining agreement.

Requirements

Knowledge, skill, and mental development equivalent to completion of high school.
Two years of office experience.
Ability to keyboard accurately at a rate of 45 words per minute.

Responsibilities

Keyboard complex memos, reports, and correspondence involving medical, technical, and legal terminology.
Prepare and maintain complex, highly specialized records and reports.
Receive telephone calls and emails, determine their nature, and direct inquiries to appropriate staff.
Maintain and organize client appeal files, records, and documents pertinent to hearings.
Provide clerical office support.
Receive and distribute mail, manual releases, and memos.
Perform other duties as required or assigned within the scope of the listed duties.

Benefits

Pension program
Group insurance benefits, including health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with unused days carrying over from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
13 paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on position
12 weeks of paid parental leave
Deferred compensation program
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Eligibility for the Federal Public Service Loan Forgiveness Program
Eligibility for GI Bill training/apprenticeship benefits for qualifying veterans
Commuter Savings Program (Chicago only)