Full-Time Office Associate

Levin Furniture & Mattress•North Canton, OH

1d•Onsite

About The Position

Levin Furniture & Mattress is hiring a full-time Office Associate in North Canton, Ohio, at $16.00 per hour. The role supports store operations by entering and verifying sales and order information, processing documentation and payments, and providing customer service through phone, web, chat, mail, fax, and in-person counter inquiries. The associate also maintains accurate files, communicates with internal and external personnel, and provides clerical support to store staff as needed. The company describes itself as family-owned and offers paid training, opportunities for advancement, benefits, an employee discount, and a supportive work environment. Previous clerical experience is preferred. Employment decisions are based on merit, qualifications, and abilities, without discrimination on protected grounds.

Requirements

High school diploma or equivalent combination of education and experience.
Excellent verbal and written communication and listening skills.
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork accurately, neatly, and efficiently.
Demonstrated knowledge of software, including Microsoft Office.
Excellent organizational skills.
Outstanding customer service skills.
Ability to sit, stand, bend, stoop, and reach regularly; remain stationary for an extended period; communicate effectively with customers and coworkers; operate relevant equipment; and observe details to complete assigned responsibilities.

Nice To Haves

Previous clerical experience preferred.
Knowledge of and demonstrated ability to use the Storis system, Ring Central Phone System, Package AI Routing Software, and company intranet systems preferred.

Responsibilities

Enter sales transaction and order information accurately into the Storis system.
Verify order information, identify discrepancies, and correct them.
Complete documentation accurately and efficiently, and process information related to cash balances, deliveries, sales and service orders, and account balances in compliance with corporate guidelines.
Answer a high volume of inbound calls and manage counter inquiries, payments, and customer complaints or questions.
Respond to, investigate, or initiate action on customer inquiries through phone, web, chat, mail, fax, and other access channels.
Meet or exceed service quality, accuracy, and volume performance standards.
Complete and process credit applications, payments, and financing paperwork.
Verify paperwork for order processing.
Communicate professionally and promptly with internal and external personnel.
Maintain accurate files and processes to maximize productivity.
Perform clerical support for store staff as needed.
Perform other duties as assigned.