Business Office Associate - Full Time
About The Position
As a Business Operations Associate, you will support store operations by accurately processing sales, auctions, and appraisals. The role combines customer service, attention to detail, and organization in a fast-paced, team-oriented environment. You will manage cash, audit and process paperwork, and communicate clearly with customers and internal teams while upholding CarMax’s commitment to transparency and integrity. The position also involves assisting multiple departments, training and mentoring new associates, and maintaining a clean, orderly work area in accordance with CarMax Environmental, Health and Safety requirements. The role requires flexibility to work varied schedules, including nights, weekends, and holidays, and the ability to lift up to 20 pounds and remain on your feet for extended periods.
Requirements
- Ability to read, interpret, and record data accurately for compliance and reporting.
- Strong organizational and multitasking skills in a deadline-driven environment.
- Proficiency in Microsoft Office and data entry systems, with intermediate PC skills.
- Effective verbal and written communication skills for customer and team interactions.
- Ability to lift up to 20 pounds and work on your feet for extended periods.
- Commitment to confidentiality, integrity, and adherence to CarMax policies.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
Responsibilities
- Greet customers, answer questions, and guide them through paperwork processes.
- Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
- Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and documentation for funding.
- Receive payments, prepare deposits, and follow cash security protocols.
- Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
- Perform filing, data entry, and reconciliation of missing information while maintaining accuracy.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.
Benefits
- Up to 48 hours of sick time per year, accrued per pay period, for full-time hourly or commission/incentive-eligible associates.
- Between 80 and 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for full-time hourly or commission/incentive-eligible associates.
- Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday, for full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay when eligible associates work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
