Full-Time Office Associate

Levin Furniture & Mattress•Avon, OH

1d•Onsite

About The Position

Levin Furniture & Mattress is hiring a full-time Office Associate in Avon, Ohio. The role supports store operations by accurately entering sales and order information, verifying paperwork, processing payments and financing documents, and providing customer service through phone, web, chat, mail, fax, and in-person inquiries. The associate also maintains accurate files, supports store staff with clerical work, and communicates professionally with internal and external personnel. The position pays $16.00 per hour. A high school diploma or equivalent combination of education and experience is required; previous clerical experience is preferred. The role requires regular sitting, standing, bending, stooping, and reaching, as well as the ability to remain stationary for extended periods and operate relevant equipment.

Requirements

High school diploma or an equivalent combination of education and experience.
Excellent verbal and written communication and listening skills.
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork accurately, neatly, and efficiently.
Demonstrated knowledge of software, including Microsoft Office.
Excellent organizational skills.
Outstanding customer service skills.
Ability to sit, stand, bend, stoop, and reach regularly.
Ability to remain in a stationary position for an extended period.
Ability to communicate effectively with customers and co-workers.
Ability to operate relevant equipment and observe details to complete assigned responsibilities.

Nice To Haves

Previous clerical experience.
Knowledge of and demonstrated ability to use the Storis system, Ring Central Phone System, Package AI Routing Software, and company intranet systems.

Responsibilities

Enter sales transaction and order information accurately into the Storis system.
Verify order information and identify and correct discrepancies.
Complete documentation accurately and efficiently and process information regarding cash balances, deliveries, sales and service orders, and account balances in compliance with corporate guidelines.
Answer a high volume of inbound calls and manage counter inquiries, process payments, and address customer complaints and questions.
Investigate and respond to customer inquiries or initiate appropriate actions across phone, web, chat, mail, fax, and other customer access channels.
Meet or exceed service quality, accuracy, and volume performance standards.
Complete and process credit applications, payments, and financing paperwork.
Verify the accuracy of paperwork for order processing.
Communicate professionally and promptly with internal and external personnel.
Maintain accurate files and processes to maximize productivity.
Provide clerical support for store staff as needed.
Perform other duties as assigned.