Full-Time Office Associate
About The Position
Levin Furniture & Mattress is hiring a full-time Office Associate in North Canton, Ohio. The role provides customer service and clerical support for customers, sales staff, and store associates. Duties include answering phones and counter inquiries, processing payments and financing paperwork, addressing customer questions and complaints, maintaining transaction and accounts receivable records, entering and verifying sales and order information in computer systems, and completing documentation in accordance with corporate guidelines. The associate communicates professionally and promptly with internal and external personnel and performs other duties as assigned.
Requirements
- Availability and flexibility to work retail schedules, including days, evenings, weekends, holidays, and/or special events.
- Excellent verbal and written communication and listening skills.
- Outstanding customer service skills.
- Detail-oriented, with excellent organizational and interpersonal skills.
- Experience and/or proficiency with computer-based systems and technologies, such as Windows, Microsoft Office, POS systems, and digital or mobile devices.
- Ability to meet all physical demands and requirements of the position.
- High school diploma or GED equivalent, or above.
Nice To Haves
- Previous customer service, clerical, office, or administrative experience is highly preferred.
- Retail and/or service industry experience is a plus.
Responsibilities
- Answer phones and manage counter inquiries.
- Process payments and address customer complaints and questions.
- Accurately process customer transactions and maintain records, including accounts receivable records.
- Provide clerical support to sales and store associates and maintain files accurately.
- Enter sales transaction and order information into computer systems.
- Verify order information and identify and correct discrepancies.
- Complete documentation accurately and efficiently, and process information related to cash balances, deliveries, sales orders, and account balances in compliance with corporate guidelines.
- Complete and process credit applications, payments, and financing paperwork.
- Communicate professionally and promptly with internal and external personnel.
- Perform other duties as assigned or needed.
Benefits
- Medical, dental, vision, life, and disability insurance
- 401(k)
- Paid time off (PTO)
- Employee discount
- Paid training
- Growth opportunities and promotion from within
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
