Office Associate - Full time - Float Pool

Fort HealthCare•Fort Atkinson, WI

10d•Hybrid

About The Position

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties and we are seeking an Office Associate to join our Clinic Float team. The Office Associate presents a positive first impression for the patient experience, both telephonically and patient-facing. The Office Associate is responsible for performing general office functions including greeting patients, answering the phone, registering, and scheduling appointments. The Office Associate obtains accurate and up-to-date information for patients' insurance and performs detailed data entry into the Electronic Health Record (EHR).

Requirements

High School Diploma or GED required
Valid Wisconsin driver’s license and current auto insurance or other reliable transportation between clinics may be required, based on department

Nice To Haves

1-2 years of medical office experience preferred
Experience with insurance information and a background in healthcare preferred
Electronic scheduling and registration experience preferred
Knowledge of medical terminology preferred

Responsibilities

Provides seamless care to the patient by communicating effectively with staff, patient, and providers, following the RESPECT values.
Greets all persons entering the department and assists based on their needs.
Utilizes available resources to best meet each person's needs.
Manages the waiting room and updates patients on any delays.
Controls the department communication systems by communicating effectively and professionally managing all aspects of the various programs and technology used by the department.
Accurately registers patients and reviews insurance information to verify and obtain current eligibility.
Collects payments on accounts and insurance co-payments.
Creates receipts, reconciles daily collections, and maintains cash drawer according to business office protocols.
Maintains and monitors the computerized appointment schedule throughout the continuum of care.
Consistently demonstrates professional poise and presence when interacting with internal and external customers, as well as staff. Professionalism is demonstrated through behavior, communication and attire.
Processes proper orders per department specific guidelines.
Is willing and able to float to other departments as needed.