OFFICE ASSOCIATE
About The Position
The Illinois Department of Insurance is hiring an Office Associate in the Property and Casualty Complaints Section of the Property and Casualty Products Division. The position provides complex and specialized clerical information and assistance, keying, record processing, and general office support, exercising initiative and judgment. It assists insurance consumers by telephone and in person, responds to routine inquiries, directs complex issues to appropriate staff, and creates routine reports. The position is based at the Department’s headquarters at 4800 W Wabash Ave, Springfield, Illinois. Employees must be able to report to the work location during work hours. An anticipated hybrid schedule may require reporting to headquarters as operational needs dictate. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.
Requirements
- Knowledge, skill, and mental development equivalent to completion of high school.
- Two years of office experience.
- Ability to keyboard accurately at 45 words per minute.
- Ability to pass a background check.
Nice To Haves
- At least two years of experience gaining knowledge of office practices, procedures, and programs.
- At least two years of experience gaining knowledge of composition, grammar, spelling, and punctuation.
- At least one year of experience gaining working knowledge of basic mathematics.
- Elementary knowledge of agency programs, rules, and regulations.
- Ability to follow oral or written instructions.
- At least one year of experience gaining working knowledge of Microsoft Office Outlook, Microsoft Office Word, Microsoft Office Excel, Adobe Acrobat, and the internet.
Responsibilities
- Advise and respond to consumers who contact the Department’s toll-free number or visit in person, providing information about property and casualty insurance.
- Answer consumer questions and provide routine information to assist with completing complaint or inquiry documentation.
- Provide clerical support to the supervisor on special projects, reports, and documents related to complaint unit operations.
- Perform other duties as required or assigned that are reasonably within the scope of the listed duties.
Benefits
- Health, life, vision, and dental insurance
- 13 paid holidays annually, 14 in even-numbered years
- 10–25 days of paid vacation annually, with 10 days in the first year of employment
- 12 paid sick days annually, with unused sick days carried over from year to year
- 12 weeks of paid maternity/paternity leave
- 3 paid personal days annually
- Pension plan
- Deferred compensation and other pre-tax benefit programs, including medical and daycare
- Flexible work schedules may be available, dependent upon position
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
