Office Associate

State of Illinois•Chicago, IL

4d•Hybrid

About The Position

The Division of Family and Community Services is seeking an Office Associate to perform complex, specialized clerical and secretarial functions for supervisory staff. Under direction, the employee keyboards documents, processes records, and provides general office support involving related steps, processes, and methods that require applying agency policies and procedures. The employee determines methods and procedures for completing assignments and provides information or assistance to explain and clarify rules, processes, or procedures. The position is based at the Southeast FCRC Office in Chicago, Illinois. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. Reporting to headquarters is required as operational needs dictate; the schedule may be weekly, monthly, or otherwise. The position is a union position subject to the relevant collective bargaining agreement or labor contract.

Requirements

Knowledge, skill, and mental development equivalent to completion of high school.
Two years of office experience.
Ability to keyboard accurately at a rate of 45 words per minute.

Nice To Haves

A resume or curriculum vitae is recommended but not required.

Responsibilities

Keyboard complex memos, reports, and correspondence involving medical, technical, and legal terminology.
Prepare and maintain complex, highly specialized records and reports.
Receive telephone calls and emails, determine their nature, and direct inquiries to appropriate staff.
Maintain and organize client appeal files and records, and document information pertinent to hearings.
Provide clerical office support.
Receive and distribute mail, manual releases, and memos.
Perform other duties as required or assigned that are reasonably within the scope of the listed duties.

Benefits

Pension program
Competitive group insurance benefits, including health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with unused sick days carrying over from year to year
10–25 days of paid vacation annually, with 10 days in the first year of employment
Thirteen paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on the position
12 weeks of paid parental leave
Deferred compensation supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Eligibility for the Federal Public Service Loan Forgiveness Program
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
Commuter Savings Program in Chicago