OFFICE ASSOCIATE
About The Position
The Division of Family and Community Services is hiring an Office Associate to perform complex, specialized clerical and secretarial functions for supervisory staff. Under direction, the position keyboards documents, processes records, and provides general office support involving related steps, processes, and methods that require applying agency policies and procedures. The Office Associate determines methods and procedures for completing assignments and provides information and assistance to explain or clarify rules, processes, and procedures. The position is based at the Humboldt Park Family and Community Resource Center in Chicago, Illinois. Work hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with a one-hour unpaid lunch. The position may require reporting to headquarters as needed, according to operational requirements. This is a union position subject to the relevant collective bargaining agreement.
Requirements
- High school completion or equivalent knowledge, skill, and mental development.
- Two years of office experience.
- Ability to keyboard accurately at 45 words per minute.
Responsibilities
- Keyboard complex memos, reports, and correspondence involving medical, technical, and legal terminology.
- Prepare and maintain complex, highly specialized records and reports.
- Receive telephone calls and emails, determine their nature, and direct inquiries to appropriate staff.
- Maintain and organize client appeal files and records, and prepare documents pertinent to hearings.
- Provide clerical office support.
- Receive and distribute mail, manual releases, and memos.
- Perform other duties as required or assigned that are reasonably within the scope of the listed duties.
Benefits
- Pension program
- Group health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Three paid personal business days annually
- Twelve paid sick days annually, with sick days carrying over from year to year
- 10–25 days of paid vacation annually, with 10 days in the first year of employment
- 13 paid holidays annually, and 14 in even-numbered years
- Flexible work schedules when available and dependent on the position
- 12 weeks of paid parental leave
- Deferred compensation program
- Optional pre-tax medical care and dependent care assistance programs
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill training and apprenticeship benefits eligibility for qualifying veterans
- Commuter Savings Program for Chicago employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
