Part-Time Office Associate

Levin Furniture & Mattress•Erie, PA

1d•Onsite

About The Position

John V. Schultz Furniture is hiring a part-time Office Associate in Erie, Pennsylvania. This role accurately enters and verifies sales transactions and order information in the Storis system, processes documentation and payments, and provides customer service through phone and other channels. The Office Associate also supports store staff with clerical work and maintains accurate files and processes. The listed pay rate is $16 per hour.

Requirements

Excellent verbal and written communication and listening skills.
Basic reading and comprehension skills.
Basic numerical reasoning skills.
Ability to complete paperwork accurately, neatly, and efficiently.
Demonstrated knowledge of software, including Microsoft Office.
Excellent organizational skills.
Outstanding customer service skills.
High school diploma or an equivalent combination of education and experience.
Ability to sit, stand, bend, stoop, and reach regularly.
Ability to remain stationary for extended periods.
Ability to communicate effectively with customers and co-workers.
Ability to operate relevant equipment and observe details to complete assigned responsibilities.

Nice To Haves

Knowledge of and demonstrated ability to use the Storis system, Ring Central Phone System, Package AI Routing Software, and company intranet systems.
Previous clerical experience.

Responsibilities

Enter sales transaction and order information accurately into the Storis system.
Verify order information, identify discrepancies, and correct them.
Complete documentation accurately and efficiently, including information related to cash balances, deliveries, sales and service orders, and account balances, in accordance with corporate guidelines.
Provide customer service by answering inbound calls, handling counter inquiries, processing payments, and resolving customer complaints and questions.
Answer and investigate customer inquiries or initiate appropriate actions through channels such as phone, web, chat, mail, and fax.
Meet or exceed performance standards for service quality, accuracy, and volume.
Complete and process credit applications, payments, and financing paperwork.
Verify the accuracy of paperwork required for order processing.
Communicate professionally and promptly with internal and external personnel.
Maintain accurate files and processes to maximize productivity.
Provide clerical support to store staff as needed.
Perform other duties as assigned.