Office Assistant

UnitedHealth Group•McKinney, TX

3d•$16 - $24•Onsite

About The Position

DFW Home Health, part of LHC Group and the Optum family of businesses, is hiring a full-time Office Assistant in McKinney, Texas. This is an in-office position with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. CT. The role manages patient referrals and visit schedules using an online scheduling system. It assigns patient assessments and other physician-ordered visits, coordinating with the Team Leader to match clinicians’ experience and skill sets to patient needs. The position supports home health services and helps ensure scheduled and outstanding visits are handled appropriately. The hourly pay range is $16.05 to $24.05, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school education or equivalent experience.
Exceptional organizational, customer service, communication, and decision-making skills.
Working knowledge of state and federal regulations governing OASIS visits, supervisory visits, and reassessment visits.

Nice To Haves

At least 1 year of scheduling experience in a health care setting using an online scheduling system.

Responsibilities

Use an automated scheduling system to maintain a calendar of services for episodic and per-visit customers.
Process workflow for requested, scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
Monitor pending referrals daily and assign a licensed professional and case manager for all start-of-care visits.
Communicate daily with field staff about visits in late, pending, or incomplete status and coordinate resolution as appropriate.
Assign patient assessments and other physician-ordered visits, collaborating with the Team Leader to identify clinicians with appropriate experience and skills for patient needs.